What does a virtual receptionist do?

Peyton Duplechien • 12 Dec 2019 • 3 min read

Congratulations! If you’re searching the internet for information on virtual receptionists, it means your business is growing and you’re looking for help. A virtual receptionist can do so much for your business, including encouraging the growth you’re already experiencing. Let’s break it down.

Answer your calls

First and foremost, this is what virtual receptionists do best! When you sign up with an answering service, your calls are answered by a team of virtual receptionists. So when you’re busy and can’t come to the phone, you never have to worry about missing a call. After all, your next call could be your next customer. Oftentimes when a prospective customer calls and the call isn’t answered, they’ll move down their list and call the next business. You don’t want to miss those opportunities!
Use your words with your customers
Live answering services offer custom scripting. That means when a call comes into your business, it’s answered using your specific greeting. Virtual receptionists are meant to be an extension of your company, so they are trained to handle your calls just as you do. They offer a level of professionalism and human connection that an automated answering system simply cannot.

Forward your calls and take messages

When you sign up with an answering service, you get to choose how you want your calls handled. Do you want calls forwarded to you? To your voicemail? Would you rather have your virtual receptionists take messages and send them to you? It’s up to you and what you think would be serve your business. If you prefer message taking, some answering services send you your messages instantly. You’ll receive them via text, email, or some answering services have mobile apps where you can view your messages, as well.

Call answering day or night

Some answering services offer live call answering 24 hours a day, 7 days a week. Including holidays! This way, you absolutely never miss a call. This is a great option to consider if your phone rings off the hook at all hours of the day. Maybe you work with vendors in a different time zone, or you’re in property management and people need your help outside of business hours. With virtual receptionists, you can expand your business hours.

Other features to consider

You have a lot to choose from when it comes to answering service features. In addition to answering and forwarding your calls and taking messages, you might be able to choose from these additional features:

Get started with our virtual receptionists right away right away

Does having a team of virtual receptionists sound like what you need? VoiceNation offers professional, quality live answering services with transparent, simple pricing. When you sign up with VoiceNation, your account is activated instantly and our operators start picking up your calls immediately. We’ll take your messages and send them to you instantly through our mobile app, online dashboard, text and email. Take advantage of our 24/7/365 call answering at no extra cost. In fact, all our features are included in our plans! Want to learn more? Give us a call at 877.679.3777.