Capture every call with our flexible Live Answering Service

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Keep your customers smiling with our Live Answering Service

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Capture every lead

Never miss a call knowing we’re securing new opportunities and helping your business grow.​

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Impress your customers

Our professional receptionists follow your custom call script for an awesome service experience.​

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Get on with what you do best

Focus on the things only you can do with our 24/7 answering provision covering all bases.​

Find the right phone answering service for you

Essential plans

America's best receptionists answering your calls 24/7:

  • Call transfer & message taking
    Have us send calls through to you or take messages - whatever you prefer.
  • Scripted responses
    Give us scripted responses to work from, so calls are answered the way you want.
  • Unlimited caller information
    There is no limit to the amount of information our receptionists can take from your callers.
  • Unlimited employee contacts
    Add as many employees and call types to your account as you need for us to reference.
  • Toll-free or local number
    We provide a toll-free or local number for you to forward your existing business number to.
  • Bilingual receptionists
    Your callers will experience exceptional service, whether they speak English or Spanish.

Personalized plans

Everything our Essential plans include, with even more amazing features:

  • CRM integration
    We drop leads directly into your CRM, so everything’s in one place.
  • Appointment scheduling
    We schedule appointments directly into your calendar on your behalf.
  • Order processing
    We process your orders and take payments from your customers.
  • Custom form population
    Provide us with a link to an existing form and we’ll complete it when instructed.
  • Call dispatching
    Typically used in urgent or emergency scenarios, we take the necessary information and call you at set intervals until successful.
  • On-call management
    We setup a daily/weekly rota based on which team member is on-call that day, to define where calls are directed.

From $176/mo

Get started with our Live Answering Service today

Fill out the contact form for a callback. You can tell us all about your business so we can understand exactly what kind of support you need. Alternatively, call us on 866-766-5050. We look forward to hearing from you!

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Real clients. Real reviews.

Here’s what our Live Answering Service offers

America’s best receptionists​

Our warm and professional receptionists act as a seamless extension of your team.​

Call transfer & message taking​

Have us send calls through to you or take messages - whatever you prefer.

Bilingual answering​

Your callers will experience exceptional service, whether they speak English or Spanish.​

Customized responses​

Give us scripted responses to work from, with no limit on the data we capture for you.

24/7 call answering

We’re on hand some or all of the time, day and night, 365 days a year.

Order processing

We process your orders and take payments from your customers.

CRM integration

We drop leads directly into your CRM, so everything’s in one place.

Appointment scheduling

We schedule appointments directly into your calendar on your behalf.

Online dashboard management

Manage your service, view calls and messages, and more in your portal dashboard.

How our Live Answering Service works

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Choose your plan

Setup is easy and activation is instant. Just tell us about your business and how you/'d like your calls to be handled.

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Forward your calls

We provide you with a free local or toll-free number to promote as your business number, or to forward calls to us.

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We answer your calls

The moment a call comes through, our receptionists follow your custom script so calls are answered the way you want.

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Get messages instantly

Have us forward calls, drop inquiries into your CRM system, schedule appointments, or even send messages to you by email or text (you choose).

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Why choose VoiceNation?
We’ve been a trusted phone answering service partner to businesses of all sizes across every industry for over 20 years. Our secret? An unshakeable pledge to quality. Because if it’s worth doing, it’s worth doing right: ​

Seamless account support

As a VoiceNation client, having our amazing receptionists answer your calls is just the beginning. You’ll also gain access to a suite of useful tools and features to ensure you’re maximizing everything our service has to offer. 

  • Proactive account management

    Our Support Team are here to help you with all aspects of your service; from technical assistance to reporting and invoicing queries, they’re always available.

  • Intuitive mobile app

    Ideal for working on the go, make real-time changes, check messages, block unwanted callers, set usage alerts, access support articles and so much more. 

  • Powerful portal dashboard

    For complete control and full visibility of your account, use the dashboard to customize and edit call scripts, view real-time call statistics and reports, and update company information. 

Trusted by thousands of businesses​

FAQs

What is a live answering service?

A live answering service provides real people to answer calls on behalf of other businesses. Here at VoiceNation, our real American receptionists are highly trained and fully briefed by you so they are able to act as a seamless extension of your team. We also have a team of Spanish-speaking receptionists, so your customers will experience exceptional service, whether they speak English or Spanish.

What are the benefits of having a live answering service?

There’s so many, but here’s the key benefits a live answering service will bring to your business:
- Cost-effective: live answering services are often a much more affordable option to hiring a full-time in-house receptionist, saving on salaries, benefits, and workspace expenses.
- 24/7 availability: live answering services have the ability to operate around the clock, ensuring your business is accessible to customers at all times, including after regular business hours.
- Scalable: live answering services can easily handle fluctuating call volumes, scaling their support up or down as needed to accommodate business growth or seasonal changes.

How does a live answering service work?

Great question! Once you sign up with VoiceNation, you choose when we take your calls and we’ll answer just like an in-office receptionist would. Our seamless software makes it as though our operators are sitting right in your office. Then, we take a message when you’re not available or forward calls when you are.

Does a live answering service use real people?

Yes. Here at VoiceNation, all of our friendly, experienced and real receptionists are based out of our offices in America.

How much does a live answering service cost?

Our pricing plans start from as little as $70 per month, which includes lots of great features. You can find all our Live Answering Service plans here.

When is a live answering service available to support my business?

Your VoiceNation Receptionist is on hand to support your business 24/7; whether that’s during your busiest time of day or after hours, they’ve always got you covered.

Can you speak with my customers in different languages?

Absolutely! With our Bilingual Answering Service, our multilingual receptionists can support both your English and Spanish speaking customers.