Work from anywhere with our Call Forwarding Service

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Keep your customers smiling with our Call Forwarding Service

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Capture every lead

Never miss a call knowing we’re securing new opportunities and helping your business grow.​

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Impress your customers

Our professional receptionists follow your custom call script for an awesome service experience.​

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Get on with what you do best

Focus on the things only you can do with our 24/7 answering provision covering all bases.​

Find the right call forwarding service for you

Essential plans

America's best receptionists answering your calls 24/7:

  • Call transfer & message taking
    Have us send calls through to you or take messages - whatever you prefer.
  • Scripted responses
    Give us scripted responses to work from, so calls are answered the way you want.
  • Unlimited caller information
    There is no limit to the amount of information our receptionists can take from your callers.
  • Unlimited employee contacts
    Add as many employees and call types to your account as you need for us to reference.
  • Toll-free or local number
    We provide a toll-free or local number for you to forward your existing business number to.
  • Bilingual receptionists
    Your callers will experience exceptional service, whether they speak English or Spanish.

Personalized plans

Everything our Essential plans include, with even more amazing features:

  • CRM integration
    We drop leads directly into your CRM, so everything’s in one place.
  • Appointment scheduling
    We schedule appointments directly into your calendar on your behalf.
  • Order processing
    We process your orders and take payments from your customers.
  • Custom form population
    Provide us with a link to an existing form and we’ll complete it when instructed.
  • Call dispatching
    Typically used in urgent or emergency scenarios, we take the necessary information and call you at set intervals until successful.
  • On-call management
    We setup a daily/weekly rota based on which team member is on-call that day, to define where calls are directed.

Get started with Call Forwarding for businesses today

Fill out the contact form for a callback. You can tell us all about your business so we can understand exactly what kind of support you need. Alternatively, call us on 866-766-5050. We look forward to hearing from you!

Real clients. Real reviews.

Here's what our Call Forwarding Service offers

America’s best receptionists​

Our warm and professional receptionists act as a seamless extension of your team.​

Call transfer & message taking​

Have us send calls through to you or take messages - whatever you prefer.

Bilingual answering​

Your callers will experience exceptional service, whether they speak English or Spanish.​

Customized responses​

Give us scripted responses to work from, with no limit on the data we capture for you.

24/7 call answering

We’re on hand some or all of the time, day and night, 365 days a year.

Order processing

We process your orders and take payments from your customers.

CRM integration

We drop leads directly into your CRM, so everything’s in one place.

Appointment scheduling

We schedule appointments directly into your calendar on your behalf.

Online dashboard management

Manage your service, view calls and messages, and more in your portal dashboard.

How our Call Forwarding Service works

1​

Choose your plan

Setup is easy and activation is instant. Just tell us about your business and how you'd like your calls to be handled.

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Forward your calls

We provide you with a free local or toll-free number to promote as your business number, or to forward calls to us.

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3​

We answer your calls

The moment a call comes through, our receptionists follow your custom script so calls are answered the way you want.

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Get messages instantly

Have us forward calls, drop inquiries into your CRM system, schedule appointments, or even send messages to you by email or text (you choose).

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Why choose VoiceNation?
We’ve been a trusted phone answering partner to businesses of all sizes across every industry for over 20 years. Our secret? An unshakeable pledge to quality. Because if it’s worth doing, it’s worth doing right: ​

Seamless account support

As a VoiceNation client, having our amazing receptionists forward your calls is just the beginning. You’ll also gain access to a suite of useful tools and features to ensure you’re maximizing everything our service has to offer. 

  • Proactive account management

    Our Support Team are here to help you with all aspects of your service; from technical assistance to reporting and invoicing queries, they’re always available.

  • Intuitive mobile app

    Ideal for working on the go, make real-time changes, check messages, block unwanted callers, set usage alerts, access support articles and so much more. 

  • Powerful portal dashboard

    For complete control and full visibility of your account, use the dashboard to customize and edit call scripts, view real-time call statistics and reports, and update company information. 

Trusted by thousands of businesses​

FAQs

What is an answering service?

An answering service is an outsourced provider that offers trained receptionists to answer phone calls on behalf of other businesses. At VoiceNation, as well as answering calls, on a 24/7 basis if required, we can qualify your leads, schedule appointments, integrate with your CRM systems and have bilingual receptionists speaking with your callers in both English and Spanish.

What does VoiceNation do?

Our live receptionists answer incoming calls for your business whenever you need, transferring calls to you wherever you're working or sending messages immediately. Personalized features include our receptionists answering basic questions, processing orders, call forwarding, appointment scheduling, and returning calls at your direction. We can also qualify leads, filter solicitations and robocalls, and we offer bilingual receptionists.

Why would I need this kind of service?

We handle overflow calls, deliver your messages in real time, and are available 24/7, 365. When you never miss a call, you never miss a lead. You’re also providing excellent service by being available to your customers 100% of the time – day and night, weekends and holidays, too. Not only does this help with customer retention, but it encourages word-of-mouth marketing!

How does it work?

Great question! Once you sign up with VoiceNation, you choose when we take your calls and we’ll answer just like an in-office receptionist would. Our seamless software makes it as though our operators are sitting right in your office. Then, we take a message when you’re not available or forward calls when you are.

How long does it take to get set up with VoiceNation?

Your account is set up instantly, which means we start taking your calls right away. We don’t make you wait days to get your account up and running - even our customization process takes a mere 24 hours.

How do I make a change to my service plan?

The online dashboard allows you to make changes to your plan instantly! More complex changes are handled by the Support Team.

How do you bill?

We bill by the minute and you receive your bill monthly. You can monitor your usage through our mobile app or online dashboard and make changes to your account to avoid overages.