The Virtual Receptionist Service
that Adapts to Your Day
Whether you’re scaling and looking to outsource your customer phone support, or you’re simply too busy to answer your phone, VoiceNation’s team of customer support agents can answer calls and deliver your messages 24 hours a day, 7-days a week.
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Live Answering Features
We’re the only answering service to offer online instant activation for your call center services. You don’t have to wait days to get your account up and running. Shhhh, that’s unheard of in this industry.
We provide high quality answering and virtual phone service 24 hours a day, 7 days a week, 365 days a year…including weekends, after hours and holidays.
SIMPLE ORDER PROCESSING
Sometimes missing a phone call can cost you a sale or even a customer. Don’t chance it. With VoiceNation, our 24-hour answering service helps make missing a sale a thing of the past.
FREE CALL PATCHING
Commonly referred to as call transfer, call relay, or call forwarding service, call patching is a feature many of our customers need and we make it super easy to configure.
LOCAL OR TOLL-FREE
Selecting the right number can make a big impression on your clients. Our toll-free option is a great way to boost your professional image.
NEW AND IMPROVED DASHBOARD
The new and improved dashboard lets you make real-time updates and changes to your messages, on-call schedule, employee profiles and more.
MANAGE ON-CALL SCHEDULES
Update the On-Call Schedule for your team easily and on the fly. Never worry about last minute changes again.
Export comprehensive reports that detail call by date and month, billable time, frequent callers, calls by region and more.
Live Answering Dashboard
Our new and improved live answering dashboard is loaded with new tools that make monitoring your account and making changes simple!
- – Access your account and call details in real time
- – Manage your on-call schedules, check messages and minutes from anywhere.
- – View billing, account usage and help options from one place
- – Get the mobile app and manage your account on the go!
VoiceNation is a forward thinking company who embraces the use of open source technology in every call center. Serving over 50,000 businesses nationwide, our 24/7 professional answering service provides support to small businesses as well as Fortune 500 companies. Our innovative business telephone solutions combined with our brilliant staff are what makes doing business with us an exceptional experience.
We have a purpose – and that’s to make the world a better place for those who are in it. That’s why we fully invest in our dynamic team. Through our Employee Volunteer Program, we give our staff the opportunity to get involved and help others in need – on a local, national, and global scale.
What are our customers saying about us?
VoiceNation has been an integral part of my company’s growth over the last several years. As a small agency with writing talent distributed across the country, we still need to have a unified presence and big-company sound. I recommend VoiceNation without reservation to any small or medium sized business that’s ready to sound like a Fortune 500 company—even on a budget.” – Lisa Calhoun, President, Write2Market, Inc.
VoiceNation in the News
Highest Rated Live Answering Service
“Best Customer Service Solution” – ITExpo
“Top Provider in Industry” – PCWorld
VoiceNation leads answering service providers around the country and top businesses rely on our unmatched service. VoiceNation has been featured in:
OpenAnswer™ Marks 500th Download
OpenAnswer, the cutting-edge open source solution developed by VoiceNation and released in 2016 has been downloaded over 800 times. After years of successfully running OpenAnswer in our own call center, we’re giving away this turnkey, free answering service software to the world.
Developers can download the OpenAnswer source code here.