Our expertise goes far beyond these specialist industries.
Our company is more than just an award-winning virtual receptionist and live chat provider. We’re a family of hard-working, talented and spirited people who share the same goal: to make the world a better place. We care about our people and our clients. They are always our top priority.
A great conversation has the power to change perspectives in a heartbeat. We see this potential in every communication businesses have with their customers. Focus on creating a positive experience, and everything else falls into place. This simplicity of purpose is the reason VoiceNation exists. What started as a dream in a garage, with several thousand lines of code and a corded phone, is now a thriving business based in Atlanta, Georgia employing over 200 team members. The 90,000 clients who’ve continued to join us over the past two decades are testament to this unapologetically straightforward approach:
Simplicity!
Awesome scripted provision shouldn’t be complicated, which is why we offer instant activation with no contract, transparent pricing and dashboards that let you control how we answer your calls and chats.
The best agents
Comprehensive training in a specially designed environment makes our agents the best in America, dealing with customers quickly but also empathetically to ensure the greatest outcome on every conversation.
Unmatched technology
Yes, our award-winning software allows agents to answer your calls and chats perfectly, but the best bit is the full visibility and control our portal dashboards give you to review interactions and make changes.
From skills assessments to onsite shadowing and multiple interviews, we’re on the hunt for the right people. We start showcasing our quality from the very first day a new agent joins us.
We equip our team with the knowledge to handle your calls, but we also teach soft skills, so they are friendly and professional. Trust in knowing that your calls are answered with a smile and an outstretched hand.
After initial training, our team is continually learning to become experts in call answering. We pride ourselves in the quality of our receptionists and their desire to keep growing.
Between recruiting top talent and continual employee training, we believe that there is no limit to career growth. Our company culture is one that cultivates a positive workplace where staff are empowered and leadership and personal development are encouraged. A strong, positive company culture that supports employees is key. For many of our corporate employees, the call center is where they began. We have a knack for finding and nurturing talent.
At VoiceNation, we are passionate about helping those in need. Each month, every VoiceNation team member has the opportunity to raise money for a cause they care about. Food drives, toy collections at Christmas and backpack donations are just some of the ways we work with local charitable organizations dedicated to providing help, hope, housing, and healing to families experiencing homelessness.
Identifying VoiceNation as a fellow award-winning brand, Moneypenny, global leaders in outsourced calls and live chat, acquired our business in 2020. Looking after our people and putting the needs of clients front and center, are key values both brands care about deeply. Together, we’re dedicated to delivering a great customer experience with every interaction, across our full complement of services.
World-leading providers of outsourced call handling, live chat and more.
Award-winning virtual receptionist and live answering services.
