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The best people to represent your brand
We provide you with a team of as few as three agents, or however many you need. They will represent you 24/7, logging into your own systems to answer calls and emails, respond on social media, manage your live chat, process orders, take payments and more. If you are looking for an exceptional Business Process Outsourcing customer service solution that’s been curated to suit your business and its commercial needs, you’ve come to the right place.
Solve your biggest challenges with Contact Center Outsourcing
Increase customer satisfaction
Increase customer satisfaction and reoccurring revenue opportunities by combining your current Customer Experience operation with our trained and experienced people who you trust to represent your brand.
Scale up efficiently
Make your Customer Experience function more responsive with permanent access to industry leading BPO provision that allows you to serve customers more efficiently and unlock more opportunities.
Save on recruiting costs
Spend less time and money finding, hiring, and training reliable staff by eliminating the need to recruit altogether and invest in people who are proud to be part of your team.
Tailored solutions to achieve every business objective
Sales & Marketing
Our agents are trained to capture new inquiries from any channel, whether it’s a web form, inbound call, SMS, social media or live chat. They can qualify them based on your requirements via an outbound call. All information is added or updated in your CRM system, with the relevant action taken: whether it’s scheduling an appointment, processing an order or taking a payment.
Customer Care
Acting as a seamless extension of your team, our agents deliver exceptional service to your customers. Our unique call management software has been developed to recognize repeat and cold callers and dispatch calls, so every customer connection is handled efficiently. This is mirrored across multiple channels to drive high customer satisfaction rates.
Technical Support
Our skilled agents assist with complex queries using your knowledgebases and systems to provide effective resolutions on your behalf. Full audit visibility is available via our online dashboard or your web applications. We’re Level 4 PCI, HIPAA compliant and Cyber Essentials Plus accredited, with a comprehensive ISMS program in place, to ensure your customers’ privacy at all times.
We create your Contact Center Outsourcing solution together
