Category: Resources for Small Businesses and Entrepreneurs

October 23, 2024

Free resource: Playbook for customer service & customer experience leaders

Customer service and customer experience are the cornerstones of every thriving business yet rising customer expectations are making it increasingly challenging to keep up. As we approach 2025, CX and CS models are evolving rapidly, and without the right preparation, you risk falling behind. If you’re relying on outdated solutions or even a lagging tech… Continue reading Free resource: Playbook for customer service & customer experience leaders

October 16, 2024

5 ways you might be scaring away your customers

As we enter the spooky season, there’s one thing businesses fear year-round – losing customers. Sometimes, without even realizing it, small mishaps can haunt your company’s reputation and drive customers away.  To help businesses avoid these pitfalls, we’ve gathered research from our parent Group Moneypenny, the leading outsourced communications provider. With over 20 years of… Continue reading 5 ways you might be scaring away your customers

October 14, 2024

The Cleaner’s Guide to an Answering Service

What is a cleaning answering service? There are more than 1.2 million cleaning companies in the US. Cleaners provide services for residential and commercial clients, covering a diverse range of environments. Running a cleaning company involves juggling multiple balls. A cleaner’s answering service can help to improve efficiency and free up time for fundamental cleaning… Continue reading The Cleaner’s Guide to an Answering Service

October 03, 2024

The Electrician’s Guide to an Answering Service

What is an electrician answering service? The number of electricians in the US is growing. As the demand for electrical services increases, it’s important for electricians to capitalize on opportunities to boost their earnings. Electrician answering services enable electricians to focus on core jobs, leaving call handling to professional receptionists. Using an answering service like… Continue reading The Electrician’s Guide to an Answering Service

September 30, 2024

Beware of finger slips

With texting, instant messaging, voice-to-text and emailing becoming increasingly popular forms of communication, our new survey reveals how errors can result in misunderstandings and potentially embarrassing consequences. The survey of 2,000 adults across the US found that younger generations are most likely to experience misunderstandings, or to make errors on text messages or emails: 44%… Continue reading Beware of finger slips