Growing Your Business, Beyond the Call

Resources for Small Businesses and Entrepreneurs

March 2, 2020

One of the greatest (and cheapest) ways to market your business is by using social media. While it may seem like enough to have social media account and to advertise the existence of them on your website, there is so much more you can do to create real customer engagement online. Here are just a

February 24, 2020

The heating and cooling industry is growing quickly. HVAC technicians have been projected to experience a 14 percent increase in job availability by 2024. These increased jobs may mean increased competition for your company, so you should do what you can now to distinguish yourself from other providers. One way to do this is to

February 17, 2020

We’ve all been on the phone with customer service representatives. The first expectation is that they can fulfill our requests or answer our expectations. The second expectation is more nuanced, however. Were they friendly? Or in some cases, were they empathetic? The first expectation revolves around hard skills – being able to complete tasks, essentially.

February 13, 2020

One of the best things you can do as a business owner is sign up for a plan with an answering service. What you get is a team of live virtual receptionists who take your calls and send you your messages. This frees you up from the phone lines and allows you to focus on

February 10, 2020

In a digital world, there are so many options to communicate. Text, email, chat – even phone systems have become automated. People are prompted through an automated menu long before they can hopefully talk to someone or simply leave a message. But people are getting more and more frustrated with having to jump through hoops

February 6, 2020

At VoiceNation, we hear this question a lot. If you haven’t worked with an answering service before, it’s understandable that you wouldn’t know just what an answering service does. We’ll tackle that question in this blog post. So what is a professional answering service? To get technical, answering services are third-party organizations that perform inbound and outbound business

February 3, 2020

No matter the industry or the size of the business, you likely need a phone system to take the wide range of calls you get. Many industries are becoming reliant on automated answering services. But having a real person answer your phones is the personal touch that makes the right impression. Empathy for your customers Depending on

January 30, 2020

Your phone is always ringing off the hook and you know it’s important to answer every call. Both from a customer service standpoint for existing customers and because every call could be your next customer. You don’t want to miss any leads! So you’ve decided you need a team of virtual receptionists. You know it’ll

January 27, 2020

If you’re in the construction business, or a contractor, you know how crucial it is to take your calls. Vendors, clients, subcontractors – your phone is ringing off the hook constantly. But you’re also juggling running your business and your construction site. It isn’t always possible to answer every single call. That’s why you need

January 20, 2020

While it doesn’t feel like spring is in the near future, it will arrive! And right now is the best time to plan for a busy spring and summer season by marketing your landscaping business to bring in new customers! Here are a few tips how 1. Get a website. If you don’t already have a website, this