Resources for Small Businesses and Entrepreneurs

In a digital world, there are so many options to communicate. Text, email, chat – even phone systems have become automated. People are prompted through an automated menu long before they can hopefully talk to someone or simply leave a message. But people are getting more and more frustrated with having to jump through hoops

At VoiceNation, we hear this question a lot. If you haven’t worked with an answering service before, it’s understandable that you wouldn’t know just what an answering service does. We’ll tackle that question in this blog post. So what is a professional answering service? To get technical, answering services are third-party organizations that perform inbound and outbound business

No matter the industry or the size of the business, you likely need a phone system to take the wide range of calls you get. Many industries are becoming reliant on automated answering services. But having a real person answer your phones is the personal touch that makes the right impression. Empathy for your customers Depending on

Your phone is always ringing off the hook and you know it’s important to answer every call. Both from a customer service standpoint for existing customers and because every call could be your next customer. You don’t want to miss any leads! So you’ve decided you need a team of virtual receptionists. You know it’ll

If you’re in the construction business, or a contractor, you know how crucial it is to take your calls. Vendors, clients, subcontractors – your phone is ringing off the hook constantly. But you’re also juggling running your business and your construction site. It isn’t always possible to answer every single call. That’s why you need

While it doesn’t feel like spring is in the near future, it will arrive! And right now is the best time to plan for a busy spring and summer season by marketing your landscaping business to bring in new customers! Here are a few tips how 1. Get a website. If you don’t already have a website, this

Marketing and advertising are not the same thing. Advertising is great, and it helps get the word out about your business. However, advertising costs a lot of money and you’re flooded with competition. So while advertising is a great strategy for your business, there’s plenty you can do to market your business that can be

As a business owner, you know that calls are vital! Whether it’s prospective customers calling to find out more information about your business or it’s existing customers calling – answering those calls is important to you. But did you know that there is more to your calls than just answering and returning them? There’s another aspect to the

Real estate agents are the lifeblood of the company. There really is no business without them, so they have to be available at all times of the day. But how can professionals, who are expected to be at open houses, showings and other required activities, also be in the office, ready to answer phone calls?

You’ve converted a lead into a customer, congratulations! It’s a major accomplishment bringing in a new customer, but your work isn’t over yet. You want to be able to retain the new customer, and the best way to do that is to smooth any hiccups in the customer experience. Here are three tips how: Aid