When customers need to get in contact with you, they are looking for quality customer service. No matter what kind of business you’re in, it is impossible to give customers the white glove treatment they deserve when you have a machine to answer and direct their calls or you are simply using a chatbot on your website. Your
live answering
In the age of chatbot takeover, VoiceNation is the support customers can count on
Today’s consumers are incredibly savvy, thanks to technology. Many people turn to a search engine to fix issues they may be having with a product or service. And companies have jumped on the consumer can-do attitude – while simultaneously providing instant, 24/7 customer support – by adding live chat to their websites. While the chatbot
In an age of bots, here’s why your customers still value personal experience
When it comes to customer support and experience, more and more studies are showing that there are more cons to chatbots than pros. While consumers tend to turn to chatbots to lodge a complaint or get a quick answer, when it comes to major decision making or problem solving, consumers would rather speak to a
Take a summer vacation and still grow sales
As a small business owner, you may struggle to have any personal time at all let alone time to go on vacation. Some people feel if they leave for vacation, they will fall behind in their work and their business will suffer. However, vacation can be an important part of your health and overall productivity. Benefits of taking
Get your HVAC business ready for summer
Many people are looking toward ways of saving money when it comes to their HVAC units. There are many tips and tricks to save on energy costs by having a fine-tuned, well running system during peak times of year – winter and summer. A lot can be done to prepare an HVAC unit for summer,
Get your landscaping business ready for summer
Depending on the weather, spring might still be a slower season for your landscaping business. Many people really don’t want to start cutting their grass after the initial post-winter cut until it starts greening up as the temperatures get higher. Or people will start off with great intentions of cutting their own grass before realizing
Your customers are always on. Here’s why you should be, too.
Due to the rise of technology and the many channels customers are able to reach businesses, consumers are now expecting 24/7 customer support. Whether it’s an emergency, time-zone differences or just a late-night shift worker reaching out with an inquiry, businesses simply can’t exist in a 9-to-5 model anymore. Providing that kind of support seems impossible, however. Whether you’re a small
Let’s celebrate National Inventors Month!
April is National Inventor’s Month and it’s a great time to show appreciation for modern miracles. While not all inventions became popular items, or some were just the early pave way for a more technical, usable device, people have been creating amazing things since the dawn of time. A nod to the lesser known While
6 ways to better market your business
Marketing is a great way to get your business’s name out there. When people think of the service or product your business provides, you want your name to pop into their minds. Before you spend a ton of money on a third-party marketing company, try some of these efforts out yourself first. 1. Website Having
Has coronavirus slowed down your business?
Right now, many small business owners are worried about the economic impact of having to greatly modify or shut down operations during this recommended isolation period. Look into alternative ways to get sales There are a few things that can be done now to help keep your business afloat as you see sales decrease: Go digital.
