Why choose a call answering service

Peyton Duplechien • 05 Mar 2020 • 3 min read

If you find yourself too busy running your business to answer every single phone call that comes in, you might want to consider a call answering service. After all, calls are customers and leads, and that’s the lifeblood of your company. By missing out on calls, you’re missing out on providing great customer service to existing customers.
You’re also missing out on potential leads when you don’t answer the phone. Prospective customers are less likely to leave a voicemail than they are to just call the next business. And the business who picks up first is most likely to get that new customer.

What does a call answering service do?

It depends on the call answering service that you choose. At the most basic level, you forward your number to the answering service. A team of live operators will be at the ready to answer your calls and take messages. The messages are then sent to you. Then you’re able to choose who to call back and when. But there’s a lot more that certain call answering services can do.

Why VoiceNation is the best call answering service.

At VoiceNation, we offer a variety of features that come with your call answering service plan. There are a lot of things that make us different, which make us better than the rest. Check out just a few of those reasons.

The best call answering service features

We want to make sure we are an extension of your business. Think of us as your virtual receptionist. Not only do we take your messages, they are sent to you instantly. Choose how you want to receive your messages – via text, email, our online dashboard or our highly intuitive mobile app. We sort and tag your calls so you can prioritize who to call back first. We offer 24/7 live answering, weekends and holidays, too. That means your business is always open. We forward calls, we set appointments, we offer emergency dispatching. We can do it all.

The smartest call answering technology

Our proprietary software is the best in the industry. In fact, it’s award winning. What makes it the best? Well for starters, it allows for custom scripting. This means that you provide details on how exactly you want our operators to answer your calls, what information you want them to collect, and the answers to any basic questions your callers may have. Our technology is lightning fast – from the time you sign up with instant activation, to how quickly our operators are able to answer your calls. Your callers will never get frustrated with long hold times. We answer every call in 15 seconds or less. That’s just 2 to 3 rings!

The highest-trained answering service operators

We don’t just hire our U.S.-based operators and put them straight on the phones. We train them for three weeks – not only on how to use our incredible software, but we also teach soft skills. You want your business represented by who is answering your calls. We understand you want your first impression to be friendly, helpful, knowledgeable and professional. We truly train our operators to be an extension of your business.

The simplest call answering service pricing

We don’t nickel and dime. When you sign up for a plan, what you see is what you get. Some call answering services will charge extra for certain features, such as after-hours call answering or call forwarding. But not us. We have no hidden fees or charges. You’re billed monthly and by the true minute – no rounding up. All of our features are included in your plan. You’ll never be caught off guard by your monthly bill when you sign up for VoiceNation. Especially because you can track your minutes in real time using our online dashboard and mobile app. We also don’t lock you into a contract, so you can make plan changes or cancel any time.

Give call answering a try with VoiceNation

Let us help your business grow by ensuring you never miss another call! You’ll also be freed up from the phone lines and be able to focus on running your business. Give us a try with our free, seven-day trial, or check out our plans and pricing now. Have more questions? Give us a call at 877.679.3777.