The Best Live Phone Answering Service for a Small Business

Why Do You Need a Small-Business Call Answering Service?

We know running a small business is a tireless task. There’s just not enough time in the day to complete your to-do list, put out fires, and answer the phone every time it rings.

But letting calls go to voicemail could mean making a poor first impression – and missing out on a sale.

You can’t afford that, but you can afford VoiceNation’s answering service for small businesses. With scalable and no contract plans, you can’t afford not to take advantage of our superior virtual receptionist services.

How Important Is Customer Service to a Small Business?

We’d say it’s critical. When it comes to serving your customers, you always want to be at the top of your game.

As a small-business owner, it’s likely you have competitors both locally and internationally. How are you going to set yourself apart from them? Through valuable customer service that’s available 24/7 and after hours, you can beat out the competition when they’re unavailable.

How Much Does a Virtual Receptionist Cost?

VoiceNation is proud to offer an affordable business telephone answering service for small businesses. Our plans don’t require contracts and offer the same features and benefits at different call volumes. We value transparency in our pricing and billing, and we only charge in 6-second increments. This helps you monitor used minutes and prioritize your calls. You only pay for what you need with the best answering service for small businesses.

What Is a Telephone Answering Service Good For?

Have you ever thought about how to outsource your customer service for your small business? With VoiceNation, you can impress your customers with a professional, knowledgeable, and courteous live receptionist who’s available 24/7, including holidays and weekends, and spend much less than you would to hire your own receptionist. Your messages will be delivered right away by email and/or text, so you’ll never miss a message from a client or lead thanks to your small-business call answering service.

So go ahead and give yourself a break. Leave the office at 5 p.m. You could even take a vacation. You’ll be able to relax knowing that, thanks to our answering service for small business, when you’re busy, your customers will still get the attention they need.

What Is an Automated Answer Service?

An automated answer service is just what it sounds like: automation. There’s no human being on the other line, no live virtual receptionist: It’s just a machine. For many businesses, this is the route that they decide on to serve their customers. But do your customers really want to talk to a machine?

With a live virtual receptionist for small businesses, you can serve your customers above and beyond what your competitor offers. When your clients call, they don’t have to fight through a robot. With VoiceNation, a real person answers the call to provide the service they need.

What Is the Difference Between an Answering Machine and an Answering Service?

The main difference is the fact that your clients are reaching a live human instead of a robot. When you use an answering service, your customers will reach a real person who is attentive to their needs right then and there. They won’t have to leave a message or call back later (or not). Instead, a friendly virtual receptionist from VoiceNation’s answering service for small-business owners can process your client’s order so you never miss a sale. Cha-ching!

Phone Answering Service for Small Businesses

There’s a reason that VoiceNation is the best answering service for small businesses in the United States: Our receptionist service for small businesses is so seamless, your clients will never know that your receptionist is actually sitting in one of our call centers.

Your satisfaction is important to us. We use three quality assurance tactics to ensure every call is answered exactly as you require it:

1. We monitor 75 percent of calls that come through our center.
2. We perform random call audits to ensure that every call is answered the way you want.
3. We provide rigorous training and quality mentors to all our operators, so they get the support and continued training to best serve you.

All of this adds up to make VoiceNation the most widely used business answering service in the U.S.

Get a Competitive Advantage with a Telephone Answering Service

When you use an answering service for your small business, you make a great first impression by having a human being answer every call, even when you can’t. No matter what your business model or industry, we’re here to help.

Don’t get beat out by the bigger businesses. By ensuring there’s a live person on every call, you’ll look just as impressive as your most powerful competitor.

Benefits of a Small Business Answering Service

When you choose VoiceNation, you get a 24-hour answering service for your small business that offers:

• Seamless Integration: Think of VoiceNation as an extension of your business. Use us when you need us. Tailor your greeting to align with your brand messaging. Enjoy the comfort of knowing that your calls are always answered.

• Affordable Cost: We don’t believe in nickel-and-diming our customers, which is why we don’t charge extra for holidays and offer free call patching and basic order processing for most of our plans. Plus, you never have to sign a contract, so you can change or update your plan whenever you want.

• Superior Customer Support: We treat you with the same superior service we provide to your customers. If you need anything, simply reach out anytime, day or night, and we will be here to serve you.

Why Choose Our Phone Answering Service for Small Businesses?

There’s a reason why VoiceNation is the best answering service for small businesses in the nation: Our virtual receptionist service for small businesses is seamless, so much so that your clients won’t even know that the person answering their call is at one of our call centers instead of your office.

We use three strategies to ensure that your calls are always answered exactly how you want:

1. We offer rigorous training and mentors to all of our agents, so they get the support they need to best serve you.
2. We monitor 75 percent of the calls answered at our center.
3. We perform random audits to make sure that every call is answered how you want.

All of this adds up to make VoiceNation the most widely used business answering service in the U.S.

When you sign up with VoiceNation, you’ll be choosing a 24-hour answering service for your small business that offers:

• Seamless Integration: VoiceNation works like an extension of your own business. You’ll be able to customize your greeting to fit your brand messaging, then feel confident that your calls will be answered how you want.

• Affordable Cost: We don’t nickel-and-dime our customers. We don’t add extra charges for holidays. Most of our plans also include free call patching as well as basic order processing. And you won’t have to sign a contract, so you’ll be able to make changes to your plan anytime.

• Excellent Customer Support: We give you the same great service we give to your customers. If you need anything, call anytime and we’ll be here to help.

VoiceNation Features

When you pick VoiceNation to be your small business answering service, you get:

• Instant Activation: Sign up online and we’ll start taking your calls right away.

• 24/7/365 Answering: We’re always here to answer your calls, day or night, 365 days a year.

• Fast Answering: Every call is answered in 10 seconds or less!

• A Local or Toll-Free Phone Number: Keep your personal number private and bolster your professional image.

• Custom On-Call Schedules: You can decide when you want us to assist you and easily change your schedule in your online dashboard or in our mobile app.

• Personalized Dashboard: Our online dashboard displays your messages as well as detailed call reports.

How Much Does it Cost to Hire an Answering Service?

VoiceNation’s plans start as low as $59 a month! But you can try out the best phone answering service for a small business for nothing with a 7-day free trial.

Get the Best Small Business Phone System for Your Needs

Give us a call at 877-679-3777 and we’ll help you find the best plan for your business in just a few minutes. Get started with VoiceNation today!