Professional Legal Answering Services

Proudly supporting hundreds of law firms across the US with Live Answering and Live Chat solutions, delivered by a dedicated team of legal receptionists.

Recognized by

Specialist team of legal receptionists​

All professionally trained and knowledgeable about how law firms work.

Customized responses​

Give us scripted responses to work from, with no limit on the data we capture for you.

New client intake

We qualify leads following your instructions, leaving your team to close them with confidence.

24/7 legal call answering

We're on hand some or all of the time, day and night, 365 days a year.

Bilingual answering​

Your callers will experience exceptional service, whether they speak English or Spanish.

Business continuity

Whether it's a major disaster or a minor crisis, we'll be part of your backup plan.

Get started with our Legal Answering Service today

Fill out the contact form for a callback. Alternatively, call us on 833-426-1002. We look forward to getting to know you!

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How it works

We’re all about simplicity and fuss-free answering. Our people and systems are ready when you are.

Get started

Setup is easy and activation is instant, which means our specialist legal team will be answering your calls right away.

Personalize your account

We'll work with you to create a custom script so your calls are answered as if we're based in your law firm.

We’ve got you covered

We can transfer calls, send inquiries into your CRM system, book appointments or even send messages to you by email or text (you choose).

Reduce costs without compromising client experience

Trained receptionists from our specialist legal team

Professional, friendly and trusted, they know exactly how to represent your law firm and how to speak to your clients

Scalable support in line with demand

Remain agile and manage costs with flexible support as and when you need it

Reduce ‘the noise’ so you can focus on clients

Keep your core team working efficiently without distraction, we’ll look after the rest

Be open around the clock

Capture new inquiries in your sleep as we’re here for you 24/7

Grow faster & drive more inquiries

Gain a competitive edge by capturing more new business and providing a better service

Drive more inquiries to your law firm

Have our highly-trained Live Chat agents answer your chats and send any messages to you via email.

  • Increase new leads
  • Resolve browser queries faster
  • Improve client service levels

Live Chat

Outsource some or all of your website chats to trained agents

Seamless account support

As a VoiceNation client, having our amazing receptionists answer your legal calls is just the beginning. You’ll also gain access to a suite of useful tools and features to ensure you’re maximizing everything our service has to offer. 

  • Proactive account management

    Our Support Team are here to help you with all aspects of your service; from technical assistance to reporting and invoicing queries, they’re always available.

  • Intuitive mobile app

    Ideal for working on the go, make real-time changes, check messages, block unwanted callers, set usage alerts, access support articles and so much more. 

  • Powerful portal dashboard

    For complete control and full visibility of your account, use the dashboard to customize and edit call scripts, view real-time call statistics and reports, and update company information. 

Client spotlight

Sterne Kessler Goldstein & Fox

Business challenge

“With clients based internationally and across different states in the US calling at different times, we were finding it increasingly difficult to answer every call.”

Solution

“Our law firm now benefits from 24‑hour call support. Any calls our team can’t get to overflow seamlessly to our receptionists. For us, this is the ideal solution.”

Result

“Now if a client needs to get hold of us, calls are taken promptly and they always speak to professional receptionists – not a machine – no matter what time of day or night.”

Nicodemus Law Office

Business challenge

“I run a small independent law firm, so answering the phone during the day is always a struggle. I’m often in court for long periods of time and can be faced with up to 20 voicemails when I get out.”

Solution

“VoiceNation answers any calls I can’t get to. They have a good understanding of the legal industry which is clearly reflected in the quality of the messages I receive.”

Result

“My clients are happier as they no longer speak with my answering machine. VoiceNation’s tech is great too. With their app, I can view my messages instantly.”

Be That Lawyer with FRETZIN, Inc.

Business challenge

“The main difficulty I had was converting the web visitors that came through my site into valid leads, and the process of establishing whether they were likely to become a client took time.”

Solution

“Having the trained professionals at VoiceNation manage chats on my website is critical to making a good first impression - they set me up for success!”

Result

“If you’re looking to identify who is browsing your site and convert more web traffic into leads, VoiceNation is the best game in town.”

FAQs

What is a legal answering service?

A legal answering service provides real people to answer calls on behalf of law firms. Here at VoiceNation, our real American receptionists are highly trained and fully briefed by you so they are able to act as a seamless extension of your team. We also have a team of Spanish-speaking receptionists, so your clients will experience exceptional service, whether they speak English or Spanish.

How does the free trial work?

The free trial covers basic, straight message taking only, for evaluation purposes. Our free trial is for 7 days or 30 minutes, whichever milestone is achieved first. Our receptionists will take your calls and collect basic information such as the caller’s name, best call back number and time, email address, company name, and what the call is regarding. These messages are delivered to you in real time via email and/or text, and are visible on the dashboard and mobile app. You will have complete transparency and visibility of every aspect of your account in the dashboard, including how many minutes you've used, detailed call statistics and more.

Can you speak with my clients in different languages?

Absolutely! With our Bilingual Answering Service, our multilingual receptionists can support both your English and Spanish speaking clients.

How does a legal answering service work?

Great question! Once you sign up with VoiceNation, you choose when we take your calls and we’ll answer just like an in-office receptionist would. Our seamless software makes it as though our operators are sitting right in your office. Then, we take a message when you’re not available or forward calls when you are.

Can you transfer calls to my cell phone or home phone?

We can transfer calls to any US number, and can do this across multiple numbers too.

How much does a legal answering service cost?

Our pricing plans start from as little as $65 per month, which includes lots of great features. You can find all our Legal Answering Service plans here.

When is a legal answering service available to support my business?

Your VoiceNation Receptionists are on hand to support your business 24/7; whether that’s during your busiest time of day or after hours, they’ve always got you covered.

Why VoiceNation is rated #1

Simplicity!

Awesome scripted call answering provision shouldn’t be complicated, which is why we offer instant activation with no contract, transparent pricing and dashboards that let you control how we answer your calls and chats.

The best people

Comprehensive training in a specially designed environment makes our receptionists the best in the business, dealing with customers quickly but also empathetically to ensure the greatest outcome on every conversation.

Unmatched technology

Our award-winning software allows our receptionists to answer your calls and chats perfectly, but the best bit is the full visibility and control our portal dashboards give you to review interactions and make changes.

The nation’s favorite answering service

From large metro areas to more rural cities, VoiceNation offers industry-leading call answering nationwide.

Get started with our Legal Answering Service today

By submitting this form, you agree to our Privacy Policy. We may contact you by email, SMS or call to follow up. You can opt out at any time.