Professional Franchise Answering Services

Proudly supporting hundreds of franchise businesses across the US with Live Answering and Live Chat solutions.

Recognised by

America’s best receptionists​

Our warm and professional receptionists act as a seamless extension of your team.

Customized responses​

Give us scripted responses to work from, with no limit on the data we capture for you.

New customer intake

We qualify leads following your instructions, leaving your team to close them with confidence.

24/7 franchise answering​ service​

We can capture every opportunity for you, day and night, 365 days a year.

Bilingual answering​

Your callers will experience exceptional service, whether they speak English or Spanish.

Business continuity

Whether it's a major disaster or a minor crisis, we'll be part of your backup plan.

Get started with our Franchise Answering Service today

Fill out the contact form for a callback. Alternatively, call us on 833-426-1002. We look forward to getting to know you!

How it works

We’re all about simplicity and fuss-free answering. Our people and systems are ready when you are.

Get started

Setup is easy and activation is instant, which means we'll be answering your calls right away.

Personalize your account

We'll work with you to create a custom script so your calls are answered as if we're based in your business.

We’ve got you covered

We can transfer calls, send inquiries into your CRM, book appointments or even send messages to you by email or text (you choose).

Capture every opportunity in the most cost-effective way possible

Trained receptionists from our specialist sector teams

After all, they’re going to be a key part of your business

Scalable support in line with demand

Remain agile and manage costs with flexible support as and when you need it

Reduce ‘the noise’ so you can focus on selling

Keep your core team working efficiently without distraction, we’ll look after the rest

Be open around the clock

Capture new inquiries in your sleep as we’re here for you 24/7

Grow faster & drive more inquiries

Gain a competitive edge by capturing more new business and providing a better service

Drive more inquiries to your franchise

Have our highly-trained Live Chat agents answer your chats and send any messages to you via email.

  • Increase new leads
  • Resolve browser queries faster
  • Improve customer service levels

Live Chat

Outsource some or all of your website chats to trained agents

Seamless account support

As a VoiceNation client, having our amazing receptionists answer your franchise's calls is just the beginning. You’ll also gain access to a suite of useful tools and features to ensure you’re maximizing everything our service has to offer.

  • Proactive account management

    Our Support Team are here to help you with all aspects of your service; from technical assistance to reporting and invoicing queries, they’re always available.

  • Intuitive mobile app

    Ideal for working on the go, make real-time changes, check messages, block unwanted callers, set usage alerts, access support articles and so much more.

  • Powerful portal dashboard

    For complete control and full visibility of your account, use the dashboard to customize and edit call scripts, view real-time call statistics and reports and update company information. 

Client spotlight

The Glass Guru of Charleston

Business challenge

“We were unsure if we were missing calls, and if so, how many. With an estimated value of between $1-10k a call, it was essential that each one was captured.”

Solution

“Any call we can’t answer, including those out of office hours, now goes to our VoiceNation team, and they do a great job. In fact, customers can never tell they’re through to an answering service, they always think they’re speaking to our office staff.”

Result

“Never missing a call means we never miss new business, but more than that, it means we’re able to offer amazing service to prospects and existing customers by always being available.”

Critter Control of Ohio

Business challenge

“As a small but growing team of five, it could be difficult to give our calls the attention they deserved while also focusing on existing clients and attracting new business.”

Solution

“We have full confidence that they manage our calls professionally – in fact, we’ve even polled our clients for feedback, and they always have amazing things to say about the team and the way their call was handled.”

Result

“By utilizing our time more efficiently and leaving our calls in the hands of experts, it enables new business opportunities for us and our client base continues to grow.”

FAQs

What is a franchise answering service?

A franchise answering service provides real people to answer calls on behalf of other businesses. Here at VoiceNation, our real American receptionists are highly trained and fully briefed by you so they are able to act as a seamless extension of your team. We also have a team of Spanish-speaking receptionists, so your customers will experience exceptional service, whether they speak English or Spanish.

How does the free trial work?

The free trial covers basic, straight message taking only, for evaluation purposes. Our free trial is for 7 days or 30 minutes, whichever milestone is achieved first. Our receptionists will take your calls and collect basic information such as the caller’s name, best call back number and time, email address, company name, and what the call is regarding. These messages are delivered to you in real time via email and/or text, and are visible on the dashboard and mobile app. You will have complete transparency and visibility of every aspect of your account in the dashboard, including how many minutes you've used, detailed call statistics and more.

How does a franchise answering service work?

Great question! Once you sign up with VoiceNation, you choose when we take your calls and we’ll answer just like an in-office receptionist would. Our seamless software makes it as though our operators are sitting right in your office. Then, we take a message when you’re not available or forward calls when you are.

Does a franchise answering service use real people?

Yes. Here at VoiceNation, all of our friendly, experienced and real receptionists are based out of our offices in America.

How do I make a change to my service plan?

The online dashboard allows you to make changes to your plan instantly! More complex changes are handled by your dedicated account manager.

When is a franchise answering service available to support my business?

Your VoiceNation Receptionists are on hand to support your business 24/7; whether that’s during your busiest time of day or after hours, they’ve always got you covered.

Can you speak with my customers in different languages?

Absolutely! With our Bilingual Answering Service, our multilingual receptionists can support both your English and Spanish speaking customers.

Why VoiceNation is rated #1

Simplicity!

Awesome scripted call answering provision shouldn’t be complicated, which is why we offer instant activation with no contract, transparent pricing and dashboards that let you control how we answer your calls and chats.

The best people

Comprehensive training in a specially designed environment makes our receptionists the best in the business, dealing with customers quickly but also empathetically to ensure the greatest outcome on every conversation.

Unmatched technology

Our award-winning software allows our receptionists to answer your calls and chats perfectly, but the best bit is the full visibility and control our portal dashboards give you to review interactions and make changes.

The nation’s favorite answering service

From large metro areas to more rural cities, VoiceNation offers industry-leading call answering nationwide.

Get started with our Franchise Answering Service today