Tag: customer experience

June 17, 2020

We are living in a world of digital transformation. Nearly everything that you need can be found online, from groceries to entertainment and more. Most, if not all, businesses are adopting digital practices as part of the transformation, simply to keep up with consumer drive for real-time transactions and solutions, fueled by technological advances. What… Continue reading Why the power of human touch isn’t lost in the digital transformation

June 10, 2020

In our always-connected world, consumers expect that businesses are available every hour of the day for customer service assistance.  But it can be difficult to ensure you always are able to answer their questions without having some to answer the phone day and night. That’s where a professional answering service can work for you. Let’s look at the ways hiring… Continue reading Top 5 benefits of using a professional answering service

June 05, 2020

When it comes to customer support and experience, more and more studies are showing that there are more cons to chatbots than pros. While consumers tend to turn to chatbots to lodge a complaint or get a quick answer, when it comes to major decision making or problem solving, consumers would rather speak to a… Continue reading In an age of bots, here’s why your customers still value personal experience

June 03, 2020

The phone rings but you can’t answer it. Maybe you’re on the other line or simply too busy to pick up. No big deal, right? It’s just one phone call. But does it happen more than once a day? How many times a week? A month? Those calls add up and your lack of availability… Continue reading Your missed calls are costing you

May 08, 2020

Imagine you’re experiencing an issue with a service or a product and you need to reach the business to ask questions, troubleshoot or even ask for a refund. You call the business and are walked through an automated prompt to reach a certain department. You think you choose the right department, but you didn’t, so you’re… Continue reading In an overly automated CX world, human interaction matters

February 03, 2020

No matter the industry or the size of the business, you likely need a phone system to take the wide range of calls you get. Many industries are becoming reliant on automated answering services. But having a real person answer your phones is the personal touch that makes the right impression. Empathy for your customers Depending on… Continue reading Why having a real person answering your phone matters

January 03, 2020

You’ve converted a lead into a customer: Congratulations! It’s a major accomplishment bringing in a new customer, but your work isn’t over yet. You want to be able to retain the new customer, and the best way to do that is to avoid any pain points that could cause them to be dissatisfied. In order… Continue reading What Are the Three Most Important Things in Customer Service?