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VoiceNation Case Studies

Throughout the years, VoiceNation has evolved from offering PBX and voicemail to live answering and virtual receptionist services. Over the course of our evolution, we have conducted numerous case studies of different clients to better understand how our services have helped take their businesses to the next level.



Fabricant set to work finding an answering service that could meet Wabtec’s needs. VoiceNation has the technology to customize its services to what the company was requesting.

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Soapy Joe's Carwash

Soapy Joe’s

Soapy Joe’s, a chain of car washes in San Diego, California, needed a virtual receptionist service to field calls and answer customer inquiries.

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Providing great customer experience is crucial for Featherlite, but not always a reality. The company needed help with answering calls, especially during promotions.

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Housing Assistance Programs for Veterans

Providing great customer experience is crucial In 2012, the Housing Assistance Programs for Veterans (HAPFV) needed a way to communicate its services to the public, ensuring that as many veterans were helped as possible.

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bricks r us

Bricks R Us

Franzen estimated that VoiceNation has saved Bricks ‘R Us from hiring at least one, or possibly two, full-time employees to answer the phone. And it also saves the company personnel plights.

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h.o. penn

H.O. Penn

In the middle of the night, when an emergency backup generator fails, there’s no leaving a voicemail and waiting for a call back. That kind of call warrants 24/7 live answering coverage.

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Shambaugh & Son

When a business can face up to millions of dollars in water damage, it’s important that the right people are dispatched in an emergency. Shambaugh and Son, a fire and life safety company, needed a trusted, reliable resource to field calls all hours of the night.

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US Coast Guard and VoiceNation

The U.S. Coast Guard Auxiliary

VoiceNation became an integral part of Homeland Security as the United States Coast Guard Auxiliary sought an innovative solution for documenting and routing calls. With no way to document messages or forward calls to the appropriate party, an important protector of our nation faced a dilemma.

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US Government and Virual Receptions from VoiceNation

U.S. Government Goes Virtual for Obama Administration

Across the nation, government agencies are being transformed by the new administration in an effort to increase efficiencies and modernize government communication. The convenience, scalability, and reliability of virtual telephony services made them an easy choice for meeting the mandates of a new administration.

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VoiceNation Case Study from working with Comedy Central's: The Colbert Report.

Comedy Central’s: The Colbert Report

Comedy Central’s punchy political talk show, The Colbert Report needed a catchy ending to their “Hiding Gold” segment. Enticing and exciting viewers into active participation was their goal and a little laughter wouldn’t have hurt either. They decided the best solution was to give viewers a phone number to call that would complete their joke for days after the segment aired, but they needed the right voicemail company to handle their high volume of calls.

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VoiceNation has an amazing case stufy with Boulder Emotional Wellness

Boulder Emotional Wellness

In an effort to improve client response time, Boulder Emotional Wellness signed up for VoiceNation’s NextPBX. Although VoiceNation no longer provides PBX services, the results Boulder Emotional Wellness experienced from using our service promoted positive growth for their facility.

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Athena Entrerprises and Live Answering Phone Service VoiceNation Case Study

Junk South

Nationwide junk removal company dumps their traditional phone lines and goes virtual with VoiceNation. “VoiceNation offers everything we look for in a calling service; affordability, ease of use, customizable interface, reliable customer service, and professional quality.”- Chris Caswall, President and CEO, Athena Enterprises LLC

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Featherlite Case Study from working with Live Answering Service VoiceNation

Featherlite Case Study on Answering Services

Having a live answering service that was there at all times was what Pamela Novotny, Sales Administrator for Featherlite, was looking for.  Pamela and many others realize the value of never missing a call or having a call dropped.

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Tatum Case Study with Virtual Receptionists and VoiceNation

Tatum Case Study in Disaster Recovery and Business Continuity

The nation’s largest executive services company needed a system to receive and route high volumes of inbound calls and faxes. Chief Information Officer Joe Ford chose VoiceNation to close the gap “because of the ease of implementation”, among several other reasons.


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VoiceNation Live Answering Phone Services for FEMA Disaster Recovery

FEMA Case Study in Disaster Recovery and Business Continuity

“This is going to greatly reduce our response time. VoiceNation is providing a single point of contact where all FEMA members can coordinate their efforts” and it is safely insulated from any disaster event.”  –Telecommunications Specialist for FEMA

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Dyn McDermott and VoiceNation Virtual Receptionists Case Study

Dyn McDermott Case Study in Disaster Recovery and Business Continuity

Looking for reliable, always-on disaster recovery virtual PBX, Dyn McDermott called on VoiceNation to bring their systems up to date. Here’s how we worked with this energy giant to develop a solid disaster recovery phone system.

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AIG and VoiceNation a Case Study in Live Answering Virtual Receptionists

AIG Case Study in Disaster Recovery and Business Continuity

United Guaranty, an 800-person division of financial services giant AIG, thought it had addressed the communications aspect of its business continuity plan two years ago . . . but when calls to a back-up information line during a routine snow storm quickly overwhelmed its previous provider, United Guaranty contacted VoiceNation.

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