Throughout the years, VoiceNation has evolved from offering PBX and voicemail to live answering and virtual receptionist services. Over the course of our evolution, we have conducted numerous case studies of different clients to better understand how our services have helped take their businesses to the next level.
VoiceNation became an integral part of Homeland Security as the United States Coast Guard Auxiliary sought an innovative solution for documenting and routing calls. With no way to document messages or forward calls to the appropriate party, an important protector of our nation faced a dilemma.
Across the nation, government agencies are being transformed by the new administration in an effort to increase efficiencies and modernize government communication. The convenience, scalability, and reliability of virtual telephony services made them an easy choice for meeting the mandates of a new administration.
Comedy Central’s punchy political talk show, The Colbert Report needed a catchy ending to their “Hiding Gold” segment. Enticing and exciting viewers into active participation was their goal and a little laughter wouldn’t have hurt either. They decided the best solution was to give viewers a phone number to call that would complete their joke for days after the segment aired, but they needed the right voicemail company to handle their high volume of calls.
In an effort to improve client response time, Boulder Emotional Wellness signed up for VoiceNation’s NextPBX. Although VoiceNation no longer provides PBX services, the results Boulder Emotional Wellness experienced from using our service promoted positive growth for their facility.
Nationwide junk removal company dumps their traditional phone lines and goes virtual with VoiceNation. “VoiceNation offers everything we look for in a calling service; affordability, ease of use, customizable interface, reliable customer service, and professional quality.”- Chris Caswall, President and CEO, Athena Enterprises LLC
Having a live answering service that was there at all times was what Pamela Novotny, Sales Administrator for Featherlite, was looking for. Pamela and many others realize the value of never missing a call or having a call dropped.
Losing leads is critical for Jordan Hashem, Senior Partner of Boulevard Real Estate. He needed to find someone that cared as much about his business as he did, and he found that in VoiceNation.
“The people at VoiceNation are really cool cats. I don’t know if they treat me special or treat everyone special, but when I call with a problem, they ask me what I need and they fix it. It’s a done deal.” Jordan Hashem/Senior
The nation’s largest executive services company needed a system to receive and route high volumes of inbound calls and faxes. Chief Information Officer Joe Ford chose VoiceNation to close the gap “because of the ease of implementation”, among several other reasons.
“This is going to greatly reduce our response time. VoiceNation is providing a single point of contact where all FEMA members can coordinate their efforts” and it is safely insulated from any disaster event.” –Telecommunications Specialist for FEMA
Looking for reliable, always-on disaster recovery virtual PBX, Dyn McDermott called on VoiceNation to bring their systems up to date. Here’s how we worked with this energy giant to develop a solid disaster recovery phone system.
United Guaranty, an 800-person division of financial services giant AIG, thought it had addressed the communications aspect of its business continuity plan two years ago . . . but when calls to a back-up information line during a routine snow storm quickly overwhelmed its previous provider, United Guaranty contacted VoiceNation.