May 13, 2020
Let’s celebrate National Receptionists Day!On May 13 we celebrate the overworked and underappreciated office workers across the world. They are the gatekeepers to businesses, often the person who makes the first and lasting impression, the person that wears many different hats – the office receptionist. Tomorrow we celebrate National Receptionists Day! History of the receptionist This position has evolved… Continue reading Let’s celebrate National Receptionists Day!
March 23, 2020
Lawyers, don’t send business to your competitorsCoronavirus (COVID-19) may have law firms scrambling trying to move legal teams to working from home, attend court remotely and teleconference as needed. Whatever the case may be, law firm phones lines are busy. Whether you’re talking to clients, keeping up with your team or conferencing with other attorneys, it’s difficult to juggle the call volume. … Continue reading Lawyers, don’t send business to your competitors
February 27, 2020
Get ready to celebrate National Day of UnpluggingAh, technology. Where would we be without it? The advances that have occurred not only within in technology, but due to technology, are mind blowing. But every once in a while, people need a break from technology. Because it seems like in this ever-increasing digital world, people are having a harder and harder time pulling… Continue reading Get ready to celebrate National Day of Unplugging
February 10, 2020
Why choose virtual receptionists? Because human interaction matters.In a digital world, there are so many options to communicate. Text, email, chat – even phone systems have become automated. People are prompted through an automated menu long before they can hopefully talk to someone or simply leave a message. But people are getting more and more frustrated with having to jump through hoops… Continue reading Why choose virtual receptionists? Because human interaction matters.
January 30, 2020
5 qualities to look for in a Virtual ReceptionistIf your phone is always ringing off the hook, then you probably know how tricky it can be to catch every call that comes in. However, being quick to pick up the phone is important from both a customer service standpoint, and for ensuring new leads come into your business. Fortunately, one way you can… Continue reading 5 qualities to look for in a Virtual Receptionist
January 13, 2020
Celebrate National Clean Your Desk DayHappy National Clean Your Desk Day! A tidy, well-organized desk space is such a great way to boost your own organization and productivity. Who knew that a cluttered desk could truly impact the way you work? Well take a look at these statistics: 40 hours, or one full work week, is the time an average… Continue reading Celebrate National Clean Your Desk Day
January 03, 2020
What Are the Three Most Important Things in Customer Service?You’ve converted a lead into a customer: Congratulations! It’s a major accomplishment bringing in a new customer, but your work isn’t over yet. You want to be able to retain the new customer, and the best way to do that is to avoid any pain points that could cause them to be dissatisfied. In order… Continue reading What Are the Three Most Important Things in Customer Service?
December 16, 2019
Answer the phone like Buddy the Elf“Buddy, the Elf, what’s your favorite color?” This scene from the 2003 Christmas movie “Elf,” when Buddy answers his father’s phone at work, has inspired this holiday, which has been celebrated since 2008. If you’re not familiar with this cult classic Christmas movie, it’s about a baby who crawls into Santa’s sack when he’s delivering… Continue reading Answer the phone like Buddy the Elf
December 12, 2019
What does a virtual receptionist do?Congratulations! If you’re searching the internet for information on virtual receptionists, it means your business is growing and you’re looking for help. A virtual receptionist can do so much for your business, including encouraging the growth you’re already experiencing. Let’s break it down. Answer your calls First and foremost, this is what virtual receptionists do… Continue reading What does a virtual receptionist do?
December 05, 2019
How to avoid putting customers on holdNobody likes to be put on hold. Customers want answers, service or troubleshooting right away. In fact, by the time they’ve called, they’re probably already impatient from the inconvenience of having to call. Having to sit on hold for 30 seconds or more is going to increase that impatience. Fortunately, there is a way to… Continue reading How to avoid putting customers on hold
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