Coronavirus (COVID-19) may have law firms scrambling trying to move legal teams to working from home, attend court remotely and teleconference as needed. Whatever the case may be, law firm phones lines are busy. Whether you’re talking to clients, keeping up with your team or conferencing with other attorneys, it’s difficult to juggle the call volume.
Don’t lose out to competition
For law firms, new leads come in daily – most of which come through the phone. In such a sensitive industry, legal prospects feel more comfortable speaking with someone directly instead of inquiring through email or a webform.
But if your prospects are being pushed to your voicemail, you might be missing out on leads. People are more likely to call a competitor than leave a voicemail and wait for a return call.
Also, your existing clients may become frustrated if they aren’t able to reach you. There is a chance that, after repeated attempts to contact, your client may move over to your competitors.
Legal live answering is the solution
You could try to handle your call volume on your own or delegate it to your team, but the best bet is to outsource your calls to a third party that can ensure every one of your calls is answered.
With legal live answering, professional operators will answer your calls, perform transfers and send messages directly to you. This way, each lead or client will get the personal touch of speaking to a human every time and knowing that the messages will be delivered to you.
VoiceNation has trusted virtual receptionists
At VoiceNation, we do much more than answer your calls. Our 100% US-based operators act as your virtual receptionists. This means they:
- Perform legal intake
- Schedule appointments
- Forward calls to your team
- Answer client and prospect FAQs
- Handle calls 24/7/365
- Screen calls
Without affordable plans and pricing, incredible features and bilingual operators, you can relax knowing that your calls are being handled. Detailed messages are sent to you through text, email and the VoiceNation online dashboard and mobile app.
Custom scripting lends to seamless call handling
VoiceNation has award-winning, proprietary technology that allows for custom scripting. Most answering services will greet your callers as you instruct, but VoiceNation takes it a step further. As your virtual receptionists, our operators can talk to your clients and leads just like you would. Not only does this means our operator collect the information from your callers that you need to know, but your clients and leads will see our operators as a seamless extension of your office.
Affordable, reliable and secure
Right now, VoiceNation is offering 15 percent off our services to help you during the coronavirus. We’ve shifted our operators to working remotely, so there will never be any interruption to your service. Get started with best-in-class legal live answering today! Activation is instant, so we start answering immediately. No setup, no contract, just professional answering and incredible features. Give us a call!