Cut costs for your HVAC business with an answering service

Peyton Duplechien • 16 Mar 2020 • 3 min read

If you run an HVAC business, you know some of the best benefits include working outside a traditional office, being your own boss, and enjoying the independence to make autonomous decisions.
However, there are also many challenges, including the seasonal nature of work and delicate profit margins at certain times of the year.
One of the best things you can do to ensure viability for your business is to find ways to minimize overhead and operating costs without diminishing the level of service you provide to your clients.
A 24/7 live answering service from VoiceNation can offer numerous advantages for your business while also reducing overhead costs. Here are some reasons to consider investing in an answering service.

Quick Response for All Customers

Most HVAC business models indicate a few different sources of income, including energy-efficiency upgrades and repair work. While whole-home upgrade projects are generally more profitable, repairs and emergency services are often the “bread and butter” jobs that keep the business afloat.
Interacting with customers in a timely and professional way is the key to landing a continual income from repairs. Of course, this means that you need to be able to respond to service calls and emergencies that happen outside normal working hours, which is where a 24/7 answering service is extremely helpful.
Most businesses acquire new customers through a variety of marketing campaigns. But encouraging a new client to call your company is only profitable if you can schedule a service appointment. Most customers aren’t going to leave a voicemail and wait around for a call back when their water heater has stopped working.
A VoiceNation answering service can give you the means to respond to service requests 24/7, with seamless transitions between the answering service and your employees.
You’ll advertise a single number for clients to call for service any time of the day or night, and you can even choose between a toll-free or local phone number. Constant, professional communication with your clients can grow your business and solidify your reputation for reliability.

Call Prioritization

VoiceNation’s live answering service provides courteous and professional interaction with all your customers any time of the day or night.
Operators are highly trained and knowledgeable about the HVAC industry, so they can answer customers’ questions and provide helpful information. VoiceNation’s call screening process means you never miss a call you want but don’t have to use valuable time answering basic questions or scheduling appointments.
You can set specific instructions for all your incoming calls, including:

  • Prioritize and transfer emergency calls to designated employees
  • Take messages and deliver them to your chosen device
  • Capture new leads
  • Provide overflow call answering during busy hours
  • Answer after-hours calls
  • Schedule service appointments
  • Answer HVAC questions

Rather than spending all your time on the phone, you can rely on the answering service to maintain contact with your customers so you can focus on providing exceptional service and repairs.

Full-Time Service for Minimal Cost

The 24/7 nature of the HVAC business means you need to provide customer service at all times. However, most small businesses actually have fairly high overhead costs, so hiring full-time receptionists for daytime and after-hours calls isn’t practical, especially when you consider the costs of health insurance and other employee expenses. VoiceNation gives you all the benefits of a 24/7 personal assistant, including customized service, for an affordable price.

Sustainable Growth Without Overcommitment

Building your company’s reputation for excellent service is essential for growing your business. When customers find all their calls answered by friendly, knowledgeable professionals, they’ll be far more likely to return for future services as well as recommend your company to others.
A VoiceNation HVAC live answering service can greatly increase the size of your client base and provide the exact services you need without impacting your bottom line.
Give us a try for free! Our seven-day trial gives you a taste of how our answering service can help grow your business! Got questions? Give us a call! 877.679.3777.