What should you look for in a real estate answering service

Peyton Duplechien • 12 Mar 2020 • 3 min read

Anyone who has ever bought or sold a home knows that the real estate business doesn’t only happen during traditional weekday working hours. Nights and weekends are some of the busiest times for realtors, especially when it comes to talking directly with current and potential clients. Between showings, client meetings, family obligations, and other commitments, no agent can answer calls all the time, which is why many agents use a 24/7 Real Estate answering service. If you’re ready to see what an answering service can offer your real estate or property management business, read on to learn what to look for and how to choose the best features for your needs.

1. Prompt Response From a Real Person

You may be thinking that all answering services are equal, but that couldn’t be further from the truth. If you’re going to trust a portion of your business to an answering service, it’s important to choose one that will inspire confidence in your clients. VoiceNation’s 24/7 answering service ensures all your clients’ calls are answered promptly and handled with the utmost professionalism by highly trained agents. This level of service helps you grow your reputation and maintain a loyal client base.
Your clients place a high value on responsive communication from you, even over expertise, experience, and professionalism. In fact, surveys show that a realtor’s responsiveness is the most sought-after trait among 47 percent of clients. This is why it’s so important to choose a highly professional and customizable answering service. VoiceNation does more than just fill in for you when you can’t answer the phone; it provides top-notch customer service to your clients according to your exact instructions. Your real estate and property management clients will feel completely confident and cared for throughout their entire professional relationship with you.

2. Customized Services

A VoiceNation live 24/7 answering service plan gives you all the benefits of a dedicated and highly trained personal assistant. These professionals have industry training in real estate and property management, so they understand how the business works and can answer questions from clients with accurate, expert-level information. You can also choose exactly how you want your answering service to work. Agents can perform a number of tasks, including:

  • Accept and forward messages according to your preferences
  • Provide property information
  • Forward live calls to you when you want
  • Maintain active communication with current clients and new leads
  • The best part of this customizable answering service is that you can determine exactly how it should work and modify your instructions anytime.

3. Property Management Expertise

If you are a property manager, you know that important communications often happen outside of normal work hours. With a customized VoiceNation 24/7 answering service, you don’t have to worry about losing potential clients when you can’t answer the phone yourself. You can trust professional agents to take care of your clients in a way that maintains your stellar reputation and instills confidence. VoiceNation’s property management voice answering service offers several options, including:

  • Answering questions from clients and investors
  • Setting appointments
  • Transferring calls to you or a designated employee
  • Final Considerations

Once you know you need an answering service, the next step is choosing the right one. Think about the experience you want to give your clients, especially when it comes to the realities of the real estate and property management industry. Choosing VoiceNation’s 24/7 answering service ensures your clients will enjoy an exceptionally professional experience from industry-trained agents.
VoiceNation offers bilingual service to help you truly stand out from your competitors. You can manage your service easily through an app, so you can update your script or change the call-forwarding requirements whenever you need to. With the right answering service from VoiceNation, you can grow your business and impress your clients while still maintaining your work/life balance.

Get started with VoiceNation’s answering services right away

When you sign up for VoiceNation, your account is activated instantly! That means our operators start picking up your calls immediately. Don’t wait any longer to start growing your agency! Got questions? Give us a call! 877.679.3777