Establishing and running a small business requires a great deal of time and effort, and as a result, you may not always have time to take every phone call that comes in. Sales calls, client inquiries and the dozens of other calls that flow into your business on a daily basis all require your attention, which may make it
virtual receptionist
Who’s answering your calls this Thanksgiving?
Happy Thanksgiving! Today is a day of friends, family and of thanks. As a business owner, you’re probably enjoying a well-deserved day off work. Good for you! But who is answering your phones while you’re enjoying the holiday? Why it’s important to always answer the phone Answering the phone is critical from two standpoints –
How Your Voicemail Greeting Enhances Your Brand
Branding is a key business aspect, no matter the industry. Positioning your brand as a leader in your market has a lot to do with customer perception of your company. Communicating your brand is important, whether it’s through signs, advertising, digital content or voicemail greeting. Yes, your voicemail greeting! Be consistent One of the most
Expand Your Business with an Answering Service
Whether live or automated, your phone answering service is the only representation of you that potential customers get when you’re unavailable. Consider that this experience could be a consumer’s first and last impression. While automated services may be cheaper, you may find that a live virtual receptionist is better for the progression of your small
Top 5 tips for Small Business Saturday
While Small Business Saturday can be extremely hectic, it’s also very exciting. It’s amazing to see small businesses included in the holiday season shopping rush instead of just focusing on the major retailers. If you’re wondering how best to take advantage of this holiday, check out these five tips. 1. Start preparing now! The major
What is a Virtual Receptionist?
What is a virtual receptionist? Calls are incredibly important to businesses. It’s a very simple truth. It could be a potential customer calling to find out more of your business. A customer needing assistance. Someone wanting to place an order. And if you can’t consistently answer these phone calls, then you need some help —
5 customer service tips for Business Success
Statistic after statistic show that customer service is incredibly important. Consumers expect a great customer experience when dealing with businesses. In fact, customers will spend more with a business that they feel values them. One of the best ways to be proactive in retaining customers and bringing in new ones is to have fantastic customer
6 Ways to celebrate the first day of fall
We made it! We made it through summer. The soaring temperatures, the early mornings and long nights, the sun burns and beach trips. Now it is finally fall. Football, cooler temperatures, pumpkin-spice everything. It’s a little different from the original intent of the Fall Equinox, which celebrates the end of harvest and the beginning preparations
What is Telephone Tuesday?
Here we are celebrating Labor Day, and already there’s another holiday to prepare for tomorrow! A lesser one, but here at VoiceNation, we love all things telephone, so we are celebrating! Now what exactly is this holiday? It’s not so much a holiday as it is a trend that has been noticed over the years. An actual, measurable
What Is a Virtual Receptionist?
Hold the phone — you’ve missed yet another call. Was it a current customer clarifying your hours for an upcoming holiday? A prospect curious about product customizations? A new industry contact looking to set up lunch? You’ll never know. They didn’t leave a voicemail. But you’re sure left with something — the nagging feeling that
