Prepare your plumbing business for winter with a plumber answering service

Peyton Duplechien • 14 Oct 2019 • 3 min read

The nights are getting darker, cooler temperatures are on the way, and the Christmas holidays are approaching. That can only mean one thing – winter is fast approaching. And with such inevitable cold weather comes a slew of people needing their heating knocked back into shape so they can stay toasty while the snow falls. 

If you’re a plumber, then you no doubt know just how busy this time of year can get. When the cold weather hits, residents become very concerned about keeping their water flowing, which means you need to be on hand to answer any and all emergency calls. 

Of course, you can’t be available to answer every incoming call, which is why we recommend investing in a plumber call answering service. With a team of Virtual Receptionists at your back, you won’t ever miss a customer inquiry this winter. 

Below is what to expect from an answering service as a plumber business. 

Why invest in a plumber answering service? 

Anyone running their own plumbing business knows just how hectic things can get in the winter months. Not only might you be considering taking on more staff or improving your training, but you’re probably also stocking up on your inventory to handle the increased callouts you’ll be attending. 

Either way, there’s a lot to be getting on with – and that’s before you even consider who’s going to be answering all those incoming calls. 

And that’s exactly why an answering service for plumber businesses is such a potent tool. By making use of a Live Answering Service in place of a full-time receptionist, you can free up your own time and budget to divert your attention to where it matters most. 

Our receptionists are more than capable of tackling calls from all manner of customers: 

  • Existing customers – if an existing customer reaches out for your services, you can ensure you retain their loyalty by having their calls answered each and every time they get in touch. 
  • Prospective customers – while existing customers are important, so too is bringing in new business. You want to make sure you capture every potential new customer who rings, which is easy to do with a plumber answering service. 
  • Unsolicited and robocalls – if there’s one type of call that can take up your valuable time, it’s unsolicited, scam calls. But by investing in a plumber call answering service, you won’t lose any more time to these irritating callers. 

Other plumber call answering service benefits 

It goes without saying that there are plenty of other benefits besides capturing every call when it comes to investing in a plumber answering service. With the right service, you’ll have receptionists ready to take messages, forward calls, and even answer simple inquiries without having to disturb you and your team. 

Best of all, if you get calls after hours, on weekends, or over the holidays, an answering service for plumber businesses can be available 24/7, 365 days a year to schedule future appointments and alert you to any essential emergency callers. 

The best plumber answering service for small businesses 

Now, with all that being said, you might be wondering just how much a plumber answering service could cost you. And while it’s true that some Live Answering Services can be needlessly expensive, that’s not the case with VoiceNation! 

Here at VoiceNation, we cater specifically towards working with small businesses to help take the load off your back. Our plumbing answering service solution allows you to get the full benefits of an in-house receptionist at a fraction of the cost. In fact, our simple and transparent pricing plan is one of the best in the industry! 

Find out more about what features we can offer your business by getting in touch with our team today. And don’t forget to browse our blog for similar articles to this one, such as the impact of bad customer service, live answering solutions for service industries, and how a professional answering service can help solo practitioners.