In our always-connected world, consumers expect that businesses are available every hour of the day for customer service assistance. But it can be difficult to ensure you always are able to answer their questions without having some to answer the phone day and night. That’s where a professional answering service can work for you. Let’s look at the ways hiring a professional answering service can build your customer loyalty and provide a level of excellence for every phone call.
High-quality customer service
Here at VoiceNation, we select team members who have a calm, appropriate demeanor that will reflect well on your business no matter what happens during the call. Our 100 percent U.S.-based operators are trained on each account and only start answering phones when we are confident they have been trained to the highest level.
Although there are many online options such as live chat for people to reach customer service, the vast number of consumers today still prefer a good old-fashioned phone call for resolving issues. And who can blame them? It’s always better to talk to a real person who can calm the situation and find the right solution. But what if customers call for help and reaches your voicemail? They likely will hang up and call a competitor who does answer the call.
Customer satisfaction and loyalty
Customer service excellence is a huge boon to any company. Callers are always appreciative to talk to a live, helpful individual. They will enjoy their experience all the more, and they will be more likely to become return customers after they learn that your business is the one that’s always there for them.
Reduce in-house costs
Outside of staffing someone at your office around the clock, there is no other way to make sure someone picks up at all times. Few businesses have the money in their budget for a full-time receptionist, and even if they did, it is unlikely that person would be able to answer questions about every single aspect of your company. Because an answering service can be trained on myriad topics, the workers there actually are more beneficial to callers.
Make more money
Perhaps the best reason to hire professionals is the potential benefit to your bottom line. Any missed call could mean your competitors are getting business instead of you. Each call is a potential sales opportunity, and who can afford to let any of those go by? Businesses that are open every hour of the day instead of just regular business hours have three times the earning potential.
This list of benefits explains why a professional answering service may be the best choice for you. Say yes to service excellence and building customer loyalty by investing in the pros. Choose VoiceNation for your business needs and sign-up today for a free seven-day trial.