Growing Your Business, Beyond the Call

Tag: live answering

February 17, 2020

Live answering focuses on the importance of soft skills

We’ve all been on the phone with customer service representatives. The first expectation is that they can fulfill our requests or answer our expectations. The second expectation is more nuanced, however. Were they friendly? Or in some cases, were they empathetic? The first expectation revolves around hard skills – being able to complete tasks, essentially.… Continue reading Live answering focuses on the importance of soft skills

January 09, 2020

Tap into your big data with call reports and analytics

As a business owner, you know that calls are vital! Whether it’s prospective customers calling to find out more information about your business or it’s existing customers calling – answering those calls is important to you. But did you know that there is more to your calls than just answering and returning them? There’s another aspect to the… Continue reading Tap into your big data with call reports and analytics