What to look for in a HVAC phone answering service

Peyton Duplechien • 24 Feb 2020 • 3 min read

If there’s one industry that always has room to grow, it’s the heating and cooling trade. Because it doesn’t matter if you operate in the domestic or commercial sector, there will always be a need for HVAC services.

However, while it’s great that the heating and cooling industry is set to see a 14% increase in job availability by 2024, this increase in job demand also means your business will be faced with increased competition – so how do you make sure your company stands out from the crowd?

Well, one way to do this is by delivering fantastic customer service and picking up every call that comes in. But if you’re a small team, this can be tricky to do, which is exactly why you should consider investing in a 24-hour live phone answering service for your HVAC business.

Take a look below to see just how an HVAC virtual receptionist could help your business grow.

What to look for in an HVAC phone answering service

There are many benefits that come with employing a 24-hour live



for your HVAC business. For example, you can avoid the costs associated with hiring a full-time receptionist while building customer loyalty, as well as simplifying appointment settings and more.

However, not all HVAC virtual receptionist teams are built the same, so you want to be sure that the live answering service you hire can match your business’s needs. Here are some key features to look for when hiring an answering service:

1. 24/7 availability

One way to make sure your HVAC company stands out from the competition is to have your live answering team available 24/7. After all, summer HVAC work is just as important as winter HVAC business. And doing so gives customers peace of mind that a team of experts will be on hand as soon as possible to make repairs.

But if you want to make your services truly available 24/7, then you need to make sure that your HVAC virtual receptionist service can send you emergency notifications that you can respond to immediately, as well as enable 24/7 appointment settings so customers know you’re making their comfort a priority.

2. Complete customization

One sure sign that an answering service is a good fit for your business is if it offers flexible coverage options that can be customized to fit your business needs. You should be able to choose your plan based on the size of your business and your desired scope of service.

For example, you should not be forced to pay for an extensive service package if all you want is some extra help with appointment setting. Your live answering service should also adhere to a script of your choosing, so you can feel confident that your brand’s voice will be upheld even when you are away.

3. Transparent pricing plans

Running a successful HVAC business is difficult, in part because of the seasonal nature of the industry. Between paying your technicians and filling your gas tanks, you may be hesitant about shouldering extra expenses for call handling.

However, hiring a live answering service for your company is a financially smart move because you can avoid the cost of recruiting, training, and paying for another full-time employee to handle scheduling. Just make sure you pick an answering service that is upfront about their pricing breakdowns for each of their service packages.

4. Top-tier professionalism

Most HVAC businesses are on the smaller side, which means great customer service is critical to keeping the doors open and business coming in. Otherwise, you might find yourself strapped for cash.

Therefore, no matter your needs, be sure to pick a company whose employees are trained to prioritize professionalism on every call. You do not want to worry that customers are being treated rudely behind your back and damaging your company’s reputation. Look for a company that constantly measures call quality.

VoiceNation is here to answer your calls

So, there you have it, now you know why you might want to employ a 24-hour live phone answering service for your HVAC business. And the good news is that, if you’re looking to set one up immediately, then VoiceNation is the place for you.

With our 24/7 live answering and virtual receptionist options, as well as our live chat service, our team of expert professionals can be on hand to handle any calls that come your way, even outside of traditional business hours.

Get in touch today to learn more about what we do, and to inquire about our free trial! We also have plenty of similar articles to this one on our site, including pieces discussing common HVAC issues and an in-depth look into what a live answering service is.