Why your real estate business needs live answering

Peyton Duplechien • 20 Feb 2020 • 3 min read

As a real estate agent, you know how important it is to answer your calls. Your phone is always ringing, whether it’s existing clients calling with questions or inquiries about listings. But, as a real estate agent, you also know how hard it is to answer your phone all the time. You could be working on closing documents with clients, at showings, open houses, the list goes on and on. But you never want to miss a call in order to be there for your clients and capture leads. So how do you juggle it all? By using an answering service!

What is an answering service?

An answering service generally is a team of live operators – or virtual receptionists – who answer your calls when you choose. Whether you want live answering all the time or just during your peak busy hours, you can select what works best for you. You simply forward your phone to the answering service, and the operators begin answering your calls right away. They’ll take messages and send them to you. It’s that simple!

What to look for in an answering service

There are many considerations when choosing an answering service. And there are a lot of options out there! It helps to have an idea of the kind of service you’re looking for. Here are some of the features of an answering service to consider:
After hours. If your phone is constantly ringing off the hook, look for an answering service that can handle your call volume outside of your normal business hours.
24/7/365. As a real estate agent, a lot of your business is conducted on the weekends. So if you really want the best call answering coverage, look for an answering service that can answer your calls day or night, weekends and holidays, too.
Message delivery instantly. It’s important to know who has called you and why they called. You want to be able to view your messages immediately – whether it’s through text, email, an online dashboard or a mobile app. You also want your messages sorted and tagged, so you’re able to prioritize who to call back first.
Call forwarding. If you have types of calls or certain clients forwarded to you instead of just having a message taken, find an answering service that has the software capability to sort your calls and operators who know which calls to forward to you.
Appointment scheduling. You’re constantly setting appointments, so if you’d like a virtual receptionist helping you with scheduling, be on the hunt for an answering service that can do that for you.
Simple pricing. Once you know the features that you want, check with different answering services on what comes with your plan. Some live answering services charge extra for features like answering after hours or call forwarding.

VoiceNation is the answering service that does it all

Here at VoiceNation, we understand how hard it is to juggle everything you do as a real estate agent. We are here to help your business grow by ensuring you never miss a call. We offer 24/7/365 live answering coverage at no extra cost to you. Same goes for all our incredible features.
Our software is so smart and so fast, you’ll always get your messages right away – and our mobile app makes it easy for you to check your messages on the go. We sort and tag calls and we can link your calendars to set appointments. Our pricing is simple and transparent. What you see is what you get! Want to learn more? Give us a call at 877.679.3777.