You’ve converted a lead into a customer, congratulations! It’s a major accomplishment bringing in a new customer, but your work isn’t over yet. You want to be able to retain the new customer, and the best way to do that is to smooth any hiccups in the customer experience. Here are three tips how: Aid
live answering
Answer the phone like Buddy the Elf
“Buddy, the Elf, what’s your favorite color?” This scene from the 2003 Christmas movie “Elf,” when Buddy answers his father’s phone at work, has inspired this holiday, which has been celebrated since 2008. If you’re not familiar with this cult classic Christmas movie, it’s about a baby who crawls into Santa’s sack when he’s delivering
Happy holidays! But wait! Who’s answering your calls?
It’s the holiday season and that means some well-deserved time off of work! Unfortunately, the holiday season also brings injuries, winter colds and the flu. So even though you get to take time off, illness and injury do not celebrate major holidays. So who’s answering your phones? Wherever you fall under the healthcare industry –
How Your Voicemail Greeting Enhances Your Brand
Branding is a key business aspect, no matter the industry. Positioning your brand as a leader in your market has a lot to do with customer perception of your company. Communicating your brand is important, whether it’s through signs, advertising, digital content or voicemail greeting. Yes, your voicemail greeting! Be consistent One of the most
Expand Your Business with an Answering Service
Whether live or automated, your phone answering service is the only representation of you that potential customers get when you’re unavailable. Consider that this experience could be a consumer’s first and last impression. While automated services may be cheaper, you may find that a live virtual receptionist is better for the progression of your small
5 great start up stories to celebrate National Entrepreneur’s Day
Happy National Entrepreneur’s Day! We have to hand it to all the brave individuals who have set off on their own path to pursue dreams they truly believe in! It takes courage, confidence and a lot of smarts to get a business off the ground and on the long and winding path toward profitability. We
Top 5 tips for Small Business Saturday
While Small Business Saturday can be extremely hectic, it’s also very exciting. It’s amazing to see small businesses included in the holiday season shopping rush instead of just focusing on the major retailers. If you’re wondering how best to take advantage of this holiday, check out these five tips. 1. Start preparing now! The major
How to prepare your business for the holidays
The holidays are an intense time for businesses, it’s no secret. While the start of the big holiday boom is still a few weeks away, it’s prudent to start planning now to avoid being unprepared. Take care of your to-do list If there are changes to your website you need to make, implementing an inventory
Are we living in “Back to the Future II” yet?
Oct. 21, 2015 was a very important day in pop culture. It was the day that Marty McFly and Doc Brown time traveled to in Back to the Future Part II. It was a fun day to see what the movie got right and what it got wrong when predicting 26 years into the future.
Prepare your plumbing business for winter
Cooler temperatures, holidays approaching – winter is an exciting time! But it’s also a busy time, especially for your plumbing business. When the cold weather hits, residents become very concerned about keeping their water flowing. Whether you’re responding to burst pipes or helping homeowners protect their water lines from freezing or bursting, you’re in for
