Category: Resources for Small Businesses and Entrepreneurs

February 17, 2020

We’ve all been on the phone with customer service representatives. The first expectation is that they can fulfill our requests or answer our expectations. The second expectation is more nuanced, however. Were they friendly? Or in some cases, were they empathetic? The first expectation revolves around hard skills – being able to complete tasks, essentially.… Continue reading Live answering focuses on the importance of soft skills

February 13, 2020

One of the best things you can do as a business owner is sign up for a plan with an answering service. What you get is a team of live virtual receptionists who take your calls and send you your messages. This frees you up from the phone lines and allows you to focus on… Continue reading 5 things to look for in an answering service

February 10, 2020

In a digital world, there are so many options to communicate. Text, email, chat – even phone systems have become automated. People are prompted through an automated menu long before they can hopefully talk to someone or simply leave a message. But people are getting more and more frustrated with having to jump through hoops… Continue reading Why choose virtual receptionists? Because human interaction matters.

February 06, 2020

At VoiceNation, we hear this question a lot. If you haven’t worked with an answering service before, it’s understandable that you wouldn’t know just what an answering service does. We’ll tackle that question in this blog post. What is a Professional Answering Service? To get technical, answering services are third-party organizations that perform inbound and outbound… Continue reading What is an Answering Service? Everything You Need to Know.

February 03, 2020

No matter the industry or the size of the business, you likely need a phone system to take the wide range of calls you get. Many industries are becoming reliant on automated answering services. But having a real person answer your phones is the personal touch that makes the right impression. Empathy for your customers Depending on… Continue reading Why having a real person answering your phone matters

January 30, 2020

Your phone is always ringing off the hook and you know it’s important to answer every call. Both from a customer service standpoint for existing customers and because every call could be your next customer. You don’t want to miss any leads! So you’ve decided you need a team of virtual receptionists. You know it’ll… Continue reading 5 qualities to look for in a virtual receptionist 

January 27, 2020

If you’re in the construction business, or a contractor, you know how crucial it is to take your calls. Vendors, clients, subcontractors – your phone is ringing off the hook constantly. But you’re also juggling running your business and your construction site. It isn’t always possible to answer every single call. That’s why you need… Continue reading Why your construction company needs an answering service

January 20, 2020

While it doesn’t feel like spring is in the near future, it will arrive! And right now is the best time to plan for a busy spring and summer season by marketing your landscaping business to bring in new customers! Here are a few tips how 1. Get a website. If you don’t already have a website, this… Continue reading 5 tips to get your landscaping business ready for spring 

January 16, 2020

Marketing and advertising are not the same thing. Advertising is great, and it helps get the word out about your business. However, advertising costs a lot of money and you’re flooded with competition. So while advertising is a great strategy for your business, there’s plenty you can do to market your business that can be… Continue reading Better market your business to increase your leads and sales

January 09, 2020

As a business owner, you know that calls are vital! Whether it’s prospective customers calling to find out more information about your business or it’s existing customers calling – answering those calls is important to you. But did you know that there is more to your calls than just answering and returning them? There’s another aspect to the… Continue reading Tap into your big data with call reports and analytics