Growing Your Business, Beyond the Call

Category: Resources for Small Businesses and Entrepreneurs

February 17, 2020

Live answering focuses on the importance of soft skills

We’ve all been on the phone with customer service representatives. The first expectation is that they can fulfill our requests or answer our expectations. The second expectation is more nuanced, however. Were they friendly? Or in some cases, were they empathetic? The first expectation revolves around hard skills – being able to complete tasks, essentially.… Continue reading Live answering focuses on the importance of soft skills

February 10, 2020

Why choose virtual receptionists? Because human interaction matters.

In a digital world, there are so many options to communicate. Text, email, chat – even phone systems have become automated. People are prompted through an automated menu long before they can hopefully talk to someone or simply leave a message. But people are getting more and more frustrated with having to jump through hoops… Continue reading Why choose virtual receptionists? Because human interaction matters.

February 06, 2020

What is an Answering Service? Everything You Need to Know.

At VoiceNation, we hear this question a lot. If you haven’t worked with an answering service before, it’s understandable that you wouldn’t know just what an answering service does. We’ll tackle that question in this blog post. What is a Professional Answering Service? To get technical, answering services are third-party organizations that perform inbound and outbound… Continue reading What is an Answering Service? Everything You Need to Know.

January 09, 2020

Tap into your big data with call reports and analytics

As a business owner, you know that calls are vital! Whether it’s prospective customers calling to find out more information about your business or it’s existing customers calling – answering those calls is important to you. But did you know that there is more to your calls than just answering and returning them? There’s another aspect to the… Continue reading Tap into your big data with call reports and analytics