Category: Resources for Small Businesses and Entrepreneurs

April 14, 2022

As a modern small business owner, have you been hesitant to give remote employment a try? We get it: your business is your life, and handing over the reins to someone you don’t interact with face-to-face can seem like a risk too big to take on something that matters this much. However, the world of… Continue reading How Remote Employees Benefit Your Business

April 06, 2022

As a business owner, your attention most likely is often on external problems for your business: having enough clients to meet your quarterly goals, fighting off-market competitors, and satisfying the needs of your customer base will likely be the obstacles at the top of your mind most days. What happens, then, when your company has… Continue reading How to Properly De-escalate Employee Confrontation

March 31, 2022

Since 2020, the business world has seen seismic effects on every industry.  Specifically, the mortgage industry has seen a lot of activity, from a surge in applications to record-low mortgage rates. Regardless, the most notable changes are interactions between mortgage lenders and their customers. Regular communication ensures that missed communication doesn’t result in missed leads.  As… Continue reading Be the Personal Touch Against Mortgage Lending Competitors

March 24, 2022

Did you know that nearly half of all US employees work for a small business? There are currently 32.5 million small businesses in the US and 61.2 million small business employees. With the dominant presence that small businesses take in our lives, we can easily forget how long these cornerstones have acted as the core… Continue reading A 100-Year History of Small Business

March 16, 2022

To outsource or not to outsource? That is the question — or at least it used to be. In the pre-pandemic world, executives in the IT industry found themselves grappling with the decision of which services they should outsource and which ones should be kept in-house.  Why was this decision so difficult? Well, IT outsourcing… Continue reading How The Pandemic Led to An Increase in IT Outsourcing

March 10, 2022

Hiring new employees is no simple task, especially in such a competitive market. It can be especially daunting trying to find the perfect fit for your business if this is your first time hiring a new employee. If you’re sweating this first step into expanding your small business, don’t worry! We’ve compiled a step-by-step guide… Continue reading How to Hire Employees for your Business

February 25, 2022

If you’re like many American adults, this tax season is the first time that you’ll be filing “as normal” since the onset of the COVID-19 pandemic. The 2020 filing season was an unusual one to say the least, not only for filers but for tax center workers who, amongst the closure of several centers during… Continue reading Why It’s Time to Grow Your Accounting Team

February 16, 2022

Have you ever felt the sting of a lost lead? If you own an e-commerce website, odds are good that you’ve experienced this often, and you’re not alone. In fact, the average visitor-to-sale conversion rate for e-commerce sites globally, as of 2019, was a mere 2.58%! This is not a one-off phenomenon, either; the global… Continue reading Why Live Chat Is Important for E-Commerce Websites

February 07, 2022

Here at VoiceNation, the best answering service for small businesses, we know how difficult running your start-up can be. From figuring out where to get started to planning to cover important elements like marketing, finance, and customer service, small business owners have a lot on their plates. Luckily, we’re here to help! We’ve curated a… Continue reading Top 10 Videos Small Business Owners Should Watch

January 30, 2022

If you run an online small business, then odds are you’ve encountered a negative review before. This can be a hard reality to face, especially for small businesses, but the truth is no matter how successful your company is, you’re going to have the occasional dissatisfied customer. It can be easy to give in to… Continue reading How to Handle Online Customer Complaints