Category: Resources for Small Businesses and Entrepreneurs

February 24, 2020

If there’s one industry that always has room to grow, it’s the heating and cooling trade. Because it doesn’t matter if you operate in the domestic or commercial sector, there will always be a need for HVAC services. However, while it’s great that the heating and cooling industry is set to see a 14% increase… Continue reading What to look for in a HVAC phone answering service

February 20, 2020

As a real estate agent, you know how important it is to answer your calls. Your phone is always ringing, whether it’s existing clients calling with questions or inquiries about listings. But, as a real estate agent, you also know how hard it is to answer your phone all the time. You could be working on closing documents… Continue reading Why your real estate business needs live answering

February 17, 2020

We’ve all been on the phone with customer service representatives. The first expectation is that they can fulfill our requests or answer our expectations. The second expectation is more nuanced, however. Were they friendly? Or in some cases, were they empathetic? The first expectation revolves around hard skills – being able to complete tasks, essentially.… Continue reading Live answering focuses on the importance of soft skills

February 13, 2020

One of the best things you can do as a business owner is sign up for a plan with an answering service. What you get is a team of live virtual receptionists who take your calls and send you your messages. This frees you up from the phone lines and allows you to focus on… Continue reading 5 things to look for in an answering service

February 10, 2020

In a digital world, there are so many options to communicate. Text, email, chat – even phone systems have become automated. People are prompted through an automated menu long before they can hopefully talk to someone or simply leave a message. But people are getting more and more frustrated with having to jump through hoops… Continue reading Why choose virtual receptionists? Because human interaction matters.

February 06, 2020

At VoiceNation, we hear this question a lot. If you haven’t worked with an answering service before, it’s understandable that you wouldn’t know just what an answering service does. We’ll tackle that question in this blog post. What is a Professional Answering Service? To get technical, answering services are third-party organizations that perform inbound and outbound… Continue reading What is an Answering Service? Everything You Need to Know.

February 03, 2020

No matter the industry or the size of the business, you likely need a phone system to take the wide range of calls you get. Many industries are becoming reliant on automated answering services. But having a real person answer your phones is the personal touch that makes the right impression. Empathy for your customers Depending on… Continue reading Why having a real person answering your phone matters

January 30, 2020

If your phone is always ringing off the hook, then you probably know how tricky it can be to catch every call that comes in. However, being quick to pick up the phone is important from both a customer service standpoint, and for ensuring new leads come into your business. Fortunately, one way you can… Continue reading 5 qualities to look for in a Virtual Receptionist 

January 27, 2020

If you’re in the construction business or a building contractor then you almost certainly know how crucial it is to pick up any call that comes your way – after all, if you don’t pick up the phone, how will you get more business? Whether it’s vendors, clients, subcontractors, or suppliers, it’s safe to say… Continue reading The benefits of a construction answering service

January 23, 2020

National Fun at Work Day is January 31 and it’s a great way to kick back and relax a little. It’s an easy way to celebrate a small holiday and give a treat to your employees. You can bring in food, organize a game tournament – really anything fun to break the routine! Why fun… Continue reading Get ready for National Fun at Work Day!