Category: Resources for Small Businesses and Entrepreneurs

December 08, 2022

It goes without saying that one of the best ways you can improve your business’s reputation is through excellent customer service. Not only does good customer service make customers feel valued, but it could very well put you ahead of your competition if they’re not making the same effort. However, getting customer service right is… Continue reading The impact of bad customer service in business

December 07, 2022

While you’re no doubt familiar with the traditional role of in-house receptionists, in recent years, it’s become more and more common to start outsourcing receptionist roles in order to reduce overheads. Now, that’s not to say that the role of an in-house receptionist is redundant. In many cases, the receptionist is the first person customers… Continue reading The benefits of outsourcing receptionist roles?

December 05, 2022

You can find out if a virtual office answering service is right for your company by signing up for a seven-day free trial from VoiceNation. See for yourself how much smoother your business can run with a professional live answering service today! What Is a Virtual Office Answering Service? A virtual office answering service is a call… Continue reading Try Our Live Virtual Office Answering Service Today

December 04, 2022

In recent years, many companies have found the benefit of remote work. Many businesses have found that some positions don’t have to meet in person to achieve their goals and work productively. However, this switch to remote work has left a lot of companies wondering which positions could be remote, especially regarding the front desk.… Continue reading Can a Receptionist Work Remotely?

December 03, 2022

If there’s one industry that never seems to sleep, it’s the hospitality sector, especially when it comes to managing and operating hotels. From requiring 24/7 staff and working over the holidays to potentially handling bookings from all over the world, there’s a lot that needs to get done on a daily basis. As a result,… Continue reading The benefits of a hotel answering service

December 02, 2022

While texting, email, and Live Chat services have become popular in recent years, phone calls will always be the primary means of communication between a customer and a business. And for most customers, there’s nothing more comforting when trying to make an appointment or deal with an issue than to speak to a real person… Continue reading Why hire a temporary phone answering service?

December 01, 2022

When it comes to big industries that get a lot of calls every day, it’s hard to find businesses with busier lines than those working in the world of IT. After all, how many of us can say we know how to fix an IT problem when it crops up? Fortunately, there are a wealth… Continue reading How can an IT answering service help your business?

November 17, 2022

Unfortunately, angry phone calls can happen. Are you equipped to handle them when the situation arises? How you handle your irate callers will pave the road to solving the problem or losing a customer. It might even lead to lost business due to negative reviews or word of mouth. Keep reading to learn more about… Continue reading Tips for Handling Angry Callers

November 09, 2022

Live Chat is one of the most used, real-time communication channels for customers to contact businesses. However, interacting with customers through Live Chat differs substantially from talking on the phone or in person, especially when you consider the fact that the other person can’t hear you. This means that forming a friendly chat could be… Continue reading What is correct live chat etiquette?

When it comes to delivering good customer service, it goes without saying that providing your customers with as many ways to get in touch with you as possible is absolutely essential. But while there are many channels available for customer support in today’s business world, very few have been embraced by businesses and consumers alike… Continue reading What are the benefits of live chat in customer service?