Category: Resources for Small Businesses and Entrepreneurs

December 01, 2022

When it comes to big industries that get a lot of calls every day, it’s hard to find businesses with busier lines than those working in the world of IT. After all, how many of us can say we know how to fix an IT problem when it crops up? Fortunately, there are a wealth… Continue reading How can an IT answering service help your business?

November 17, 2022

Unfortunately, angry phone calls can happen. Are you equipped to handle them when the situation arises? How you handle your irate callers will pave the road to solving the problem or losing a customer. It might even lead to lost business due to negative reviews or word of mouth. Keep reading to learn more about… Continue reading Tips for Handling Angry Callers

November 09, 2022

Live Chat is one of the most used, real-time communication channels for customers to contact businesses. However, interacting with customers through Live Chat differs substantially from talking on the phone or in person, especially when you consider the fact that the other person can’t hear you. This means that forming a friendly chat could be… Continue reading What is correct live chat etiquette?

When it comes to delivering good customer service, it goes without saying that providing your customers with as many ways to get in touch with you as possible is absolutely essential. But while there are many channels available for customer support in today’s business world, very few have been embraced by businesses and consumers alike… Continue reading What are the benefits of live chat in customer service?

Customer support can come in many forms, but some are clearly much more user-friendly than others. One tool for providing customer service that’s becoming increasingly popular is live chat support, and it’s not hard to see why. Live chat support is similar to messaging services in that customers can type out their questions on their phone… Continue reading How Does Live Chat Customer Service Work?

Every business knows that finding new customers is crucial for success. Equally as important, however, is retaining them and fostering brand loyalty. This is how companies ensure that their business continues to grow and flourish over time. One of the most effective ways of making this happen is through the use of live chat services… Continue reading Why Live Chat Is Important to the Customer Service Experience

For many people whose business regularly works over the phone, outbound call services are an ideal way to attract new clients, increase brand interest, expand accounts, and drive sales. Not only that, but they’re ideal for assisting in bill payments that might still be outstanding. In fact, combining an outbound call service and billing services… Continue reading The benefits of using an outbound call service

Shipping and logistics businesses often have more moving parts in their day-to-day operations than nearly any other industry in the world. Between transporting each individual piece of cargo, updating schedules, collecting payments, and many other tasks, it’s a fast-paced business that demands a constant flow of communication and information. That’s where an outbound call service… Continue reading Outbound Call Service and Logistics Businesses

Live chat integration on a website or app has become a popular customer service tool that businesses can use as an alternative to email and phone support. It’s similar to instant messaging apps on social media channels that people use daily and allows for users to carry on rich conversations across your website, mobile site,… Continue reading Live Chat Integration for Your Website

It doesn’t matter what sort of products you produce or sell, or what industry you work in, at the end of the day, product returns are going to be an inevitable part of your business’s workday. Of course, this is in no way indicative of the quality of your products. Returns like this are just… Continue reading How live chat can simplify the customer returns process