The benefits of a hotel answering service

Adam Alred • 03 Dec 2022 • 3 min read

If there’s one industry that never seems to sleep, it’s the hospitality sector, especially when it comes to managing and operating hotels. From requiring 24/7 staff and working over the holidays to potentially handling bookings from all over the world, there’s a lot that needs to get done on a daily basis.

As a result, there’s always the chance that important phone calls will be missed or online bookings might slip through the system, which can impact the reputation and bottom line of your company if it happens too often.

Fortunately, one of the easiest ways to get around this is by investing in a high-quality Live Answering Service. Keep reading to learn more about just how a virtual hotel receptionist can benefit your business and ease the burden on your staff.

The benefits of an answering service for hotels

As the name suggests, an answering service for hotels is exactly that – it’s a service headed up by your very own team of Virtual Receptionists who can handle every call that comes your business’s way.

But it’s also more than this. In fact, there are a suite of benefits that come with using a hotel answering service, such as any and all of the following:

1. Unrivalled expertise

As we’ve already mentioned, virtual receptionists are highly trained operators who exclusively work to ensure your hotel’s calls never go unanswered. It’s their goal to learn your business inside and out so they can represent it in the best possible light with customers.

Whether answering a guest’s questions or patching a critical call to the correct member of your hotel’s team, a virtual receptionist service can help your hotel run more smoothly and efficiently without sacrificing professionalism.

2. 24/7 access

Unlike a typical in-house receptionist, an answering service for hotels can provide 24/7 contact with customers, no matter where in the world your company is based. And in an industry that operates around the clock, this is absolutely essential.

So, regardless of when a customer calls, with a hotel answering service, you can be sure that a receptionist will be available to pick up the phone, and that their needs and requests will be met.

3. Streamlined busy seasons

Whether you’re located by a beach in the summer or a ski mountain in the winter, every hotel has its busy season. So, when those calls start pouring in, you want to make sure your business is equipped to answer them all.

This is just another reason why investing in a virtual hotel receptionist can help so drastically. They’ll lighten the load on your team, helping you clear any call overflow, all while ensuring potential customers are treated in the way they expect from your business.

4. Improve staff productivity

As you may have guessed already, having an outsourced team of receptionists handling all or some of your incoming calls means that the rest of your hotel team is free to handle all the important and essential tasks currently in front of them, boosting overall productivity.

With their plates clear staff can focus properly on answering questions about vacancies, cleaning onsite facilities, and handling any other requests made by customers currently staying in your hotel to create a more personalized and enjoyable service.

5. Seamless communication

If there’s one thing that hotel staff can struggle with, it’s properly understanding the requests and needs of guests whose first language might not be English. And a hotel answering service is the perfect way to get around this problem.

In many cases, the virtual hotel receptionists you’ll be working with directly will also be multilingual, making it that much simpler for your hotel to provide exceptional service, no matter where your guests are from.

What other features can a hotel answering service offer?

While we’ve outlined the primary benefits that you’ll receive when you invest in a hotel answering service, the bonuses don’t stop there. For example, if you choose to go with VoiceNation as your live answering service, you’ll get access to all the following features:

  • Overflow assistance during periods of high call volume
  • Custom call scripts so our virtual receptionists can represent your business properly
  • Coverage on holidays, nights, and weekends
  • Access to a personal online dashboard with call detailed reporting
  • Seamless call patching between you or your hotel staff
  • Instant message delivery via email, SMS, and/or voicemail

A dedicated VoiceNation account manager who will communicate and work with you directly

Boost your hotel service with VoiceNation, today

And there you have it; these are just the top ways in which a hotel answering service can improve your business. Of course, if any of these have caught your interest, then you should get in touch with the VoiceNation team today.

Whether you need our Virtual Receptionist Services, or something more simple, such as Live Chat, we have you covered. Speak with us to learn more about our different service packages, and don’t forget to take a look at some of our other informative articles, such as the benefits of outsourced receptionists, and what a virtual receptionist is.

By Adam Alred

VP of IT @ VoiceNation