While texting, email, and live chat services have become popular in recent years, phone calls will always be the primary means of communication between a customer and a business. There’s nothing more comforting to a customer who is trying to make an appointment or deal with an issue than to speak to a real person who can help them in real time. A friendly voice and personalization go a long way toward providing good customer service.
However, there are times when it’s difficult to provide good service by phone because you just don’t have the staffing you need. Perhaps you’re closing your office for an event, vacation, or long holiday break and you don’t want to make one staff member come in to answer the phone while everyone else is gone. Maybe you’re just plain short-staffed. Or maybe you’re running a special promotion and anticipate a flood of new phone orders coming in that you’re not quite equipped to handle. No matter the reason why you need help with your phones, a temporary answering service can help you to fill in the gaps. That means that you won’t make customers unhappy because you weren’t there to take their call.
A short-term answering service is a company that’s contracted to cover your calls for a specific period of time. During this time, you can give the company a specialized script that will pop up for the operators every time someone calls your phone number to ensure that your callers are given the same level of quality and attention that they’d be given by your usual staff. Your callers will have no idea that the person they’re talking to isn’t in your office!
At VoiceNation, our staff is highly skilled in multiple fields, so whether people are calling to make appointments, get help with questions about orders, or even request emergency dispatching, we can assist your customers quickly and professionally. Thanks to our mobile app and online dashboard, you’ll even be able to keep an eye on what calls have come through so when you return to the office, you’ll have a detailed understanding of everything you missed without having to ask.
No matter what your reason for hiring a temporary answering service may be, you can count on our operators to uphold your company’s reputation for great customer service with current and potential customers.
Try VoiceNation’s Temporary Answering Service
When you need a little help with your phones, VoiceNation is here for you. And since our live answering services don’t require a contract, you won’t need to waste money on us when you don’t need us. Whether you need an answering service for a month, six months, or a year, you’ll get the same great service. Each call will be answered by a highly trained, U.S.-based professional, and our operators will be here 24/7 for your customers, even on holidays. Contact us today to discuss our temporary answering services and see if we’re right for your needs.