How to turn on call forwarding for VoiceNation?

Isabella Roland • 26 Jan 2023 • 2 min read

If you’re interested in using VoiceNation’s live answering and receptionist services, then you’re going to need to know how to forward your current business number to your new VoiceNation one. And not only that, but you’ll need to decide on Conditional or Unconditional Call Forwarding as well. 

So you can be ready for when you switch over to VoiceNation’s services, here’s everything you need to know about how to turn on call forwarding for VoiceNation, as well as what each call forwarding service type involves. 

 Setting up call forwarding with VoiceNation 

When it comes to VoiceNation’s call forwarding service, the process to set up this system is very simple. Once you’ve signed up, one of our call experts will be in touch with you and begin walking you through the process, helping you to do it in real time so you can be sure that your new number is set up properly and functions as intended.

Unconditional call forwarding vs. conditional call forwarding 

Once the technical side of forwarding your number has been sorted, you’re next step will be to choose between unconditional and conditional call forwarding. While similar in nature, both options provide distinct differences that you need to be aware of before making your choice: 

What is Unconditional Call Forwarding? 

With unconditional formatting, our team of professionally trained receptionists will be your company’s sole customer support, meaning we’ll handle each and every call that comes in from your customers. 

No matter a customer’s issues, we’ll be on hand to handle it 24/7, 365 days a year to talk to them, letting you focus on the areas of the business that are most important to you in order to deliver what your customers want. 

What is Conditional Call Forwarding?

Unlike unconditional call forwarding, conditional forwarding is specifically designed to handle any calls that you can’t handle. You’ll still have the services of our expert receptionists, but your calls will only be forwarded to us after a set number of rings. 

For example, you could set up this service to forward any calls that pass 3 rings, at which point, our receptionists will pick up the call for you and either handle the customer’s request for you directly or pass it on to the relevant individual in your business. 

Do you need help call forwarding with other companies?

So, now you know how to forward calls with VoiceNation and the forwarding options open to you. However, if you find that you need to forward numbers from other businesses, take a look at our guides listed below: 

Now you know how to turn on call forwarding for VoiceNation, get in touch with the team to learn more about our answering services and our live chat features,  and change the way you interact with your customers. Or discover even more useful insight over on the VoiceNation blog. 

By Isabella Roland

Isabella Roland is a Marketing Assistant at VoiceNation. She is currently pursuing a Bachelors of Arts in Interdisciplinary History and a Minor in Business Administration at Georgia Gwinnett College and often spends time at school as an active member of the GGC Honors Program. In her free time, she can be found reading, exploring, or cooking.