Virtual Office Reception Services

Adam Alred • 09 Dec 2022 • 2 min read

When you hire the team at VoiceNation to be your virtual office receptionist, you’ll get a dedicated team of remote operators who can provide excellent service to your customers. And you’ll never miss out on a connection with a potential client: We work 24/7, including on weekends and holidays. With the level of personalization and professionalism our team offers, your customers will be convinced that you have people working around the clock to take care of their needs. Contact us today to get started with a free trial!

How a Virtual Office Phone Service Can Help Your Business Succeed

Today, more employees are working remotely than ever before, but where does that leave the customers who need to call your business? Missing a phone call could lose you a customer, and providing subpar service by phone could drive current clients to take a look at your competitors. It’s crucial to have someone who can answer the phone for your business with a smile and treat customers like they’re a priority. That’s where virtual receptionists come in. With a live answering service, your calls can be answered professionally no matter when customers call. Best of all, using a virtual receptionist can both help you provide better service and help you save money!

What Services Are Included With a Virtual Office Receptionist?

Virtual office reception services extend far beyond just answering the phone with a smile! A live answering service can handle anything an in-office receptionist can. At VoiceNation, our operators are trained to handle:

  • Answering the phone and taking messages that can be sent to you in whatever format you prefer
  • Scheduling appointments
  • Processing orders
  • Conducting live chats on your website
  • Helping customers with questions about your products or the status of their order

What Are the Benefits of Using a Virtual Office Phone Service?

No matter what kind of business you have, a virtual office live receptionist can handle all of the tasks you don’t have time for. Other benefits of using a live answering service include:

  • Increased client satisfaction
  • Improved customer service
  • Better time management for you and your team
  • Cost savings
  • Better availability
  • An unmatched level of professionalism

How Does a Virtual Office With a Live Receptionist Work?

Setting up a virtual office phone service is easy. When you work with VoiceNation, all you have to do is pick a plan that fits your needs and budget, pick a phone number you’d like to use (or use your own), and use our simple activation wizard to finish setting up your account. Once that’s done, when people call your business, the call will automatically go to your virtual receptionist. You’ll also be able to create a script for your receptionist to use when the phone rings, so they can greet people just the way you’d ask an in-office receptionist to do it. People will never know that your virtual receptionist isn’t actually in your office! Your remote operator will be trained to handle customer concerns themselves or transfer the caller to you or one of your employees, depending on your preference.

By Adam Alred

VP of IT @ VoiceNation