Peyton Duplechien

May 08, 2020

Imagine you’re experiencing an issue with a service or a product and you need to reach the business to ask questions, troubleshoot or even ask for a refund. You call the business and are walked through an automated prompt to reach a certain department. You think you choose the right department, but you didn’t, so you’re… Continue reading In an overly automated CX world, human interaction matters

May 06, 2020

The digital world has rapidly expanded in recent years, with AI services and chatbot features becoming ever more prevalent tools in the customer service departments of all industries. But as useful as the growth of these tools can be in certain areas of work, running in tandem with its rise is the feeling that human… Continue reading Chatbot vs live chat: which is better?

May 01, 2020

Whether you provide a service or a product, it’s important that your business has a brand. This is a great way to pull ahead of your competitors and to provide a connection between your business and the customer. It’s important that you identify what message it is you want to convey to your customers –… Continue reading Why branding your business matters

April 29, 2020

There’s no denying it, summer is the busiest time of the year for real estate agents. In fact, Trulia shows that the volume of home sales in June is typically 29 percent above the annual average. Homeowners begin their search in March and April but are ready to seriously dive in on finding their home… Continue reading Get your real estate business ready for summer

April 24, 2020

It might be hard to believe, but as of 2020, the humble telephone has been around for well over 140 years! That’s over a century of regular calls, long-distance communication, and being able to keep in touch with loved ones, no matter where they are in the world. So, it’s only natural that, because of… Continue reading Let’s celebrate National Telephone Day!

April 22, 2020

Depending on the weather, spring might still be a slower season for your landscaping business. Many people really don’t want to start cutting their grass after the initial post-winter cut until it starts greening up as the temperatures get higher. Or people will start off with great intentions of cutting their own grass before realizing… Continue reading Get your landscaping business ready for summer

April 17, 2020

You’re busy running your business. The phone rings, but you simply can’t answer. Whether you’re dealing with a customer or on the other line with another vendor. It’s just one phone call, after all. But what if that one phone call you just missed cost you $1 million?  Missed calls cost you  The odds of… Continue reading A $1 million call is on the line, are you able to pick up?

April 10, 2020

Tomorrow, April 10, is National Siblings Day! What better way to celebrate than picking up the phone an giving your sibling(s) a call? This holiday is intended to celebrate the family unit – much like Mother’s Day, Father’s Day and Grandparent’s Day! Let’s take a quick look at the history of National Siblings Day. This… Continue reading It’s National Siblings Day, so call the ones you love!

April 08, 2020

Due to the rise of technology and the many channels customers are able to reach businesses, consumers are now expecting 24/7 customer support. Whether it’s an emergency, time-zone differences or just a late-night shift worker reaching out with an inquiry, businesses simply can’t exist in a 9-to-5 model anymore. Providing that kind of support seems impossible, however. Whether you’re a small… Continue reading Your customers are always on. Here’s why you should be, too.

March 30, 2020

Marketing is a great way to get your business’s name out there. When people think of the service or product your business provides, you want your name to pop into their minds. Before you spend a ton of money on a third-party marketing company, try some of these efforts out yourself first. 1. Website Having… Continue reading 6 ways to better market your business