Tag: live answering

March 02, 2020

One of the greatest (and cheapest) ways to market your business is by using social media. While it may seem like enough to have social media account and to advertise the existence of them on your website, there is so much more you can do to create real customer engagement online. Here are just a… Continue reading 5 ways to use social media to market your business 

February 24, 2020

If there’s one industry that always has room to grow, it’s the heating and cooling trade. Because it doesn’t matter if you operate in the domestic or commercial sector, there will always be a need for HVAC services. However, while it’s great that the heating and cooling industry is set to see a 14% increase… Continue reading What to look for in a HVAC phone answering service

February 20, 2020

As a real estate agent, you know how important it is to answer your calls. Your phone is always ringing, whether it’s existing clients calling with questions or inquiries about listings. But, as a real estate agent, you also know how hard it is to answer your phone all the time. You could be working on closing documents… Continue reading Why your real estate business needs live answering

February 17, 2020

We’ve all been on the phone with customer service representatives. The first expectation is that they can fulfill our requests or answer our expectations. The second expectation is more nuanced, however. Were they friendly? Or in some cases, were they empathetic? The first expectation revolves around hard skills – being able to complete tasks, essentially.… Continue reading Live answering focuses on the importance of soft skills

February 03, 2020

No matter the industry or the size of the business, you likely need a phone system to take the wide range of calls you get. Many industries are becoming reliant on automated answering services. But having a real person answer your phones is the personal touch that makes the right impression. Empathy for your customers Depending on… Continue reading Why having a real person answering your phone matters

January 20, 2020

While it doesn’t feel like spring is in the near future, it will arrive! And right now is the best time to plan for a busy spring and summer season by marketing your landscaping business to bring in new customers! Here are a few tips how 1. Get a website. If you don’t already have a website, this… Continue reading 5 tips to get your landscaping business ready for spring 

January 09, 2020

As a business owner, you know that calls are vital! Whether it’s prospective customers calling to find out more information about your business or it’s existing customers calling – answering those calls is important to you. But did you know that there is more to your calls than just answering and returning them? There’s another aspect to the… Continue reading Tap into your big data with call reports and analytics

January 03, 2020

At the end of the day, no matter what sort of business you run, providing good customer service is an absolute must if you want to keep your current customer base happy and expand it in the future. However, all too often, good customer service is ignored in favor of temporary measures or support stop… Continue reading What are the 3 important qualities of customer service?

December 16, 2019

“Buddy, the Elf, what’s your favorite color?” This scene from the 2003 Christmas movie “Elf,” when Buddy answers his father’s phone at work, has inspired this holiday, which has been celebrated since 2008. If you’re not familiar with this cult classic Christmas movie, it’s about a baby who crawls into Santa’s sack when he’s delivering… Continue reading Answer the phone like Buddy the Elf

December 02, 2019

It’s the holiday season and that means some well-deserved time off of work! Unfortunately, the holiday season also brings injuries, winter colds and the flu. So even though you get to take time off, illness and injury do not celebrate major holidays. So who’s answering your phones? Wherever you fall under the healthcare industry –… Continue reading Happy holidays! But wait! Who’s answering your calls?