VoiceNation’s Release of Open Source Live Answering Software Enables Jobs for Reentry Program

Peyton Duplechien • 16 May 2019 • 3 min read

ATLANTA AND BUFORD, GA… VoiceNation’s open source live answering software is creating abundant job opportunities for formerly incarcerated and state-supervised individuals at reentry organization, Georgia CALLS.
VoiceNation, the industry leader in live answering and virtual receptionist services, released its revolutionary live answering software on June 21st , 2015 and is already making a global impact on the telecommunications industry, businesses, and non-profits worldwide. One early adopter of the software is Georgia Center For Abundant Living Life Skills (Georgia CALLS) of Buford. Georgia CALLS is a unique 501(c)3 non-profit helping high-risk, returning citizens make a successful transition from incarceration back into society as business entrepreneurs.
“With the release of OpenAnswer in June, we began to experience life-changing achievements immediately,” says Jay Reeder, President and CEO of VoiceNation. “We are seeing first hand how our live answering software is not only advancing the industry, but how it’s improving lives and giving new hope to individuals in need of a second chance at Georgia CALLS.”
The Georgia CALLS onsite in-bound call center utilizes VoiceNation’s OpenAnswer Software to provide paid work experience for returning citizens. Georgia CALLS program participants are employed as customer service representatives and also benefit from comprehensive job/life skills training and case management services on a daily basis.
OpenAnswer enables Georgia CALLS entry-level customer service representatives with no previous experience to capably use the software within a week. Some exceed that time frame and begin using the software effectively within one day.
OpenAnswer, Open Source Live Answering Software
OpenAnswer is intuitive, intelligent open source live answering software that provides the call center industry with a collaborative solution that is freely available to download, install, and modify. There are no licensing fees and call center owners get unlimited seats and scalability with this freely-available open source answering service platform. The online documentation at openanswer.org outlines the step-by-step process to get started installing the software, and features need-to-know information and tips on how to configure OpenAnswer to fit your needs. It is a true go-to resource for call center entrepreneurs, as well as IT gurus seeking technical support, up-to-date software downloads, and implementation instructions.
“Thousands of dollars may be saved using the OpenAnswer suite. Call center owners get the flexibility they need without the one size fits all proprietary software constraints. Essentially, those who would not have been able to start a call center, now have the opportunity to do so at very little cost,” explained Jay Reeder, VoiceNation CEO, who was named one of “The 20 Highest Rated Telecom CEOs To Work For in 2014” by GetVoIP.com.
He continued, “OpenAnswer is based on cutting edge technology and open standards without the restrictions of binding contracts, so call center owners will now have complete control over their operation. This is the same state-of-the-art software in use currently at VoiceNation’s live answering call center.”
For more information, technical details, and design features, visit openanswer.org.
About Georgia CALLS
Georgia CALLS, a program in partnership with the Governor’s Office of Transition, Support & Reentry, the Georgia Department of Corrections and Phillips Transitional Center, is transforming mindsets, growing leaders & building entrepreneurs up, one life at a time. Utilizing a powerful combination of exclusive job/life skills training, paid work experience in the call center, intensive case management services, and optional discipleship classes, participants in the Georgia CALLS program learn to build strong character, explore their own entrepreneurial desires, and in turn give back to their own communities. Georgia CALLS works to make a last community impact by cultivating entrepreneurs and mentoring participants to be the CEOs of their lives. For more information about Georgia CALLS, visit www.gacalls.org.
About VoiceNation
VoiceNation is a leading virtual PBX, voicemail, and innovative live answering service provider. Named “Top Provider in Industry” by PC World, the company’s cloud-based virtual phone services offer all the features of a physical PBX at a fraction of the cost or complexity of traditional technology. VoiceNation enables businesses of all sizes to compete in the marketplace as a Fortune 500 company on a small business budget with 24-hour presence management.
Founded in 2002, VoiceNation is a privately-held company that serves more than 50,000 customers including Comedy Central, Delta, Dunkin’ Donuts, Rolls Royce, and StateFarm. The company also provides qualified non-profit, tax-exempt charities with access to voicemail, faxmail and other specialized communication services at reduced cost through their Care2Call outreach program.
To learn more about VoiceNation, visit www.voicenation.com.


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