VoiceNation Launches New Feature Adding More Personalization to Call Handling
Written by Mary Cosgrove
December 5, 2019, Buford, Georgia – VoiceNation, a nationwide answering service, has recently implemented a key piece of technology to enhance personalization for its clients. VoiceNation’s award-winning software, OpenAnswer, will now auto-fill repeat caller information to make for a more personal and swifter call experience.
Instead of repeat callers providing key information to VoiceNation operators each time, VoiceNation enabled OpenAnswer to auto-populate information fields by recognizing phone numbers of the repeat callers.
“It’s always been our goal to create the most personalized experience when answering calls for businesses,” VoiceNation Vice President of Operations Eric Schurke said. “We saw an opportunity to enhance our technology to create a more personal experience. Our goal is to act as virtual receptionists for our clients. An in-house receptionist has the ability to recognize repeat callers, and we wanted our technology to mirror that.
“One of the many benefits of our proprietary software is the ability to build it out to meet our clients’ needs. We’re always listening and gathering feedback from our customers to create the best possible experience.”
VoiceNation’s answering service was created to help with small business growth by ensuring that no calls go unanswered. In an increasingly automated world, VoiceNation recognizes that consumers still value the human touch when communicating with businesses. With 24/7 live answering, VoiceNation offers businesses the chance to stay in touch with customers day and night, weekends and holidays.
VoiceNation, America’s leader in virtual PBX and voicemail was founded in 2002 by President Jay Reeder and opened their Next Generation call centers in 2009. The company has grown to serve more than 40,000 customers including FEMA, Blue Cross/Blue Shield, Dell, AIG and the U.S. Coast Guard. They leverage the very latest in proprietary technology solutions in order to deliver quality call answering services at the lowest cost to their customers. To learn more about VoiceNation and their services, please visit voicenation.com.