VoiceNation Celebrates 10 Years as Leading Provider of 24/7 Live Answering Service for Small Businesses
Written by acavins
Special Savings to Celebrate Anniversary of Leading Virtual Receptionist Company
7/4/2019 (Buford, GA)- VoiceNation, one of the top-rated 24/7 virtual receptionist companies in the nation, is celebrating 10 years of providing best in class, affordable live answering services to small businesses and entrepreneurs, on July 4, 2019.
In 2002, VoiceNation opened their doors as a telecommunications and technology company, offering Virtual PBX, Virtual Fax and Voicemail service to provide much-needed solutions to business communications, and to drive business growth. After discovering that many of their clients had a need for live answering, the company shifted gears, entering into the live answering space in 2009.
“We were able to recognize the need – and the incredible benefits – of providing a high-quality live answering service for our clients early on in the game,” said CEO, President and Founder Jay Reeder. “This, coupled with developing our own proprietary call center technology, gave us a huge advantage over our competitors.”
VoiceNation has won close to 30 awards over their 10 years in the live answering space, including the ITEXPO “Best of Show” award for their open source answering service software, OpenAnswer. This year alone, VoiceNation was named a global leader by Clutch.co in four categories, including answering services, voice/call center services, virtual receptionists and lead generation. VoiceNation has also won the ATSI (Association of TeleServices International) Award of Excellence for the last three years in a row. In 10 years time, the company has experienced over 1500 percent revenue growth.
VoiceNation’s incredible growth and award-winning live virtual receptionist service can be attributed to their unmatched high quality standards.
“We invest heavily into our Quality Assurance program, in comparison to others in our industry, because high call quality is where we see the biggest ROI,” explained Eric Schurke, Vice President of Operations. “Where some call centers pick only a handful of calls to audit monthly for each agent, we review hundreds of calls per agent.”
VoiceNation isn’t only impressive in their service and technology, but also in their company culture and employee development programs.
“We have a company commitment to being a ‘People Growth Company’,” said Reeder. “Our training programs are unique and unlike anything that our competitors do. The training for new reps is three-weeks-long, with a curriculum that was developed by college professors and industry thought-leaders.”
The company attributes their award-winning service and success to their innovative training and quality programs.
“We are the only ones in the live answering space who invest so much time and resources in our employees,” Reeder said. “These enrichment programs are one of the main reasons that VoiceNation is the top choice for live answering in the country, with the highest level of call quality and absolute best customer support.”
In conjunction with celebrating 10 years as a leader in the live answering space, the company is also formally launching VoiceNation University, a state-of-the-art continuing education and training program for employees.
“[We] historically had ‘Staff Development’ as an ongoing program that develops not only seasoned reps, but every employee working for the company,” Reeder said. “That Staff Development program is something I’m committed to seeing us continue.”
With the best rates in the business, VoiceNation supports small business growth by providing award-winning service at an affordable price.
Starting this month, in celebration of VoiceNation’s 10th anniversary as award-winning virtual receptionists, VoiceNation is “turning back the clock,” offering huge discounts to companies when they sign up for new service. The deeply discounted rates will be applicable for the entire first year of service, with savings of up to 40 percent off the basic “Message Only” plan, and 20 percent off their all-inclusive live answering plans.
After the first year of service, plan rates will go back to standard pricing, which is still almost half of what most of their competitors charge.
For more information about VoiceNation, or to take advantage of their special promotional savings for live answering and virtual receptionist services for your business, visit voicenation.com. For a free consultation call 877.679.3777.
About VoiceNation, LLC: VoiceNation is a virtual receptionist and live answering service company located in Buford, GA. Founded in 2002, VoiceNation is a recognized leader in the live answering and call center space, providing virtual receptionist services for entrepreneurs and small businesses, nationwide. VoiceNation has won numerous awards for their incredible service and development of proprietary call center technology, and is most recently the recipient of four Clutch awards in 2019.