Peyton Duplechien

January 16, 2020

Marketing and advertising are not the same thing. Advertising is great, and it helps get the word out about your business. However, advertising costs a lot of money and you’re flooded with competition. So while advertising is a great strategy for your business, there’s plenty you can do to market your business that can be… Continue reading Better market your business to increase your leads and sales

January 09, 2020

As a business owner, you know that calls are vital! Whether it’s prospective customers calling to find out more information about your business or it’s existing customers calling – answering those calls is important to you. But did you know that there is more to your calls than just answering and returning them? There’s another aspect to the… Continue reading Tap into your big data with call reports and analytics

January 06, 2020

Real estate agents are the lifeblood of the company. There really is no business without them, so they have to be available at all times of the day. But how can professionals, who are expected to be at open houses, showings and other required activities, also be in the office, ready to answer phone calls?… Continue reading 4 reasons why your real estate agency needs an answering service

January 03, 2020

At the end of the day, no matter what sort of business you run, providing good customer service is an absolute must if you want to keep your current customer base happy and expand it in the future. However, all too often, good customer service is ignored in favor of temporary measures or support stop… Continue reading What are the 3 important qualities of customer service?

December 26, 2019

Got the post-holiday blues? Sad that celebrations are over? Don’t worry! You can get excited about another holiday coming up very soon – National Call a Friend Day on Dec. 28! The meaning of the holiday People are so incredibly busy these days. Between work and other responsibilities outside of the office, there’s very little… Continue reading Will you be celebrating National Call a Friend Day?

December 23, 2019

Even if you’re new to the legal profession, you probably know just how tricky it can be to handle the day-to-day demands of your job, never mind working out how to manage a small law firm on top of this. After all, it’s one thing to carry out your personal duties as an attorney, filing… Continue reading How to manage a small law firm

December 19, 2019

Looking to grow your client base? One of the best and cheapest ways to do so is to focus on social media. More and more people are finding businesses, including law firms, through social media. It’s important to have a strong and active presence to have direct and indirect customer engagement. You could be bringing… Continue reading The best social media guide for your law firm

December 16, 2019

“Buddy, the Elf, what’s your favorite color?” This scene from the 2003 Christmas movie “Elf,” when Buddy answers his father’s phone at work, has inspired this holiday, which has been celebrated since 2008. If you’re not familiar with this cult classic Christmas movie, it’s about a baby who crawls into Santa’s sack when he’s delivering… Continue reading Answer the phone like Buddy the Elf

December 12, 2019

Congratulations! If you’re searching the internet for information on virtual receptionists, it means your business is growing and you’re looking for help. A virtual receptionist can do so much for your business, including encouraging the growth you’re already experiencing. Let’s break it down. Answer your calls First and foremost, this is what virtual receptionists do… Continue reading What does a virtual receptionist do?

December 09, 2019

Your law firm is closed as you’re enjoying the holidays with family and friends. But unfortunately, legal aid is still needed during the holiday season. Is it important to you that you’re available to your clients even when your office is closed? Who’s trying to reach you during the holidays? Existing clients. Sometimes the need… Continue reading Happy holidays! But wait! Who’s answering your legal calls?