New acquisition strengthens position in the US Market

jmills • 4 weeks ago • 2 min read

VoiceNation, leading provider of live answering services, outsourced switchboards, live chat and outbound calls for small and large businesses, has further extended its services in the US with the acquisition of Alphapage.

Alphapage is an award-winning communications company that provides bi-lingual (English and Spanish) call management solutions to businesses of all sizes. Alphapage ensures businesses run smoothly 24 hours a day, 365 days a year. It blends unsurpassed customer care and industry expertise with the high-efficiency of today’s telephone and web-enabled technology to provide exceptional service. The company was founded by Joe Bean in 1989 and is based in Denver, Colorado.

VoiceNation delivers outsourced telephone answering, live chat, switchboard and a host of technology-enabled services to a wide range of businesses across the US, from sole traders to multi-national corporations.  It is part of Moneypenny Group, one of the fastest-growing companies in its sector, which has more than 1,250 employees across the US and UK.

Demand for VoiceNation’s services is growing at a significant rate as businesses continue to look at ways to improve how they interact with customers, and to maximize operational efficiencies.

Eric Schurke, CEO North America at Moneypenny comments, “We are delighted to welcome Alphapage into VoiceNation.  Alphapage is an award-winning, successful brand, and its acquisition will further complement the services we offer our clients in the US. Our aim is to be the number one provider in the US for outsourced communications, supporting businesses of all sizes to deliver a great customer experience with every interaction, regardless of channel”

Graeme Bean, CEO of Alphapage adds: ‘We are excited about the opportunities this next phase presents for our business and more importantly, for our team and customers.

Our companies have a great fit, not just with our technology driven products and services, but more importantly with our culture and ethos. Looking after your people and putting the needs of the customer front and centre, are at the core of both VoiceNation and Alphapage.”