First impressions are crucial for any business, and the beauty industry is no exception. When working in a salon, you’ll often find yourself torn between dealing with the client in front of you, and answering the ringing phone – and it’s no secret that missed calls are potentially lost business; something no salon wants. What’s more, for those clients sitting in your salon looking forward to a relaxing and calm experience, let’s be honest, a constantly ringing phone is not the ambience they signed up for. So, let’s chat about what a salon answering service is, and why you need one.
What is a virtual salon receptionist?
A virtual salon receptionist is just what it says on the tin; a virtual receptionist on hand to answer your calls all the time or just the ones you can’t get to. Trained to answer calls exactly as if based in your business, a virtual receptionist can schedule appointments, take customer messages and so much more. Each salon requires something different from a virtual receptionist, and the service can be tailored exactly to suit various business needs.
What are the benefits of hiring a salon virtual receptionist?
There are many benefits of hiring a salon virtual receptionist. Let’s get into a few of them:
1. Increased efficiency
With a virtual receptionist on hand to answer incoming calls, you and your staff can concentrate on providing clients with the best possible service and ensuring they feel like your main priority during their appointment.
2. More satisfied clients
A client who has your full attention is a happy client, in turn, leading to better retention and more referrals – it’s a win-win!
3. 24/7 availability
In our always-on world, it’s not unusual for clients to get in touch with you after hours to try and schedule their next appointment. With a virtual receptionist on hand 24-hours a day, 365 days a year, someone is always there to take your calls and help your customers schedule or rearrange appointments.
4. Save money
A big one for so many businesses! Hiring a virtual receptionist service allows you to save on the associated overheads of hiring in-house and means you don’t have to worry about covering receptionist sickness or holidays.
What to consider when hiring a salon virtual receptionist?
Before you start looking for the right provider, you need to consider exactly what it is you need from them:
- When do you need your calls answered? Could be in hours, out of hours, all the time, only at weekends – whatever works best for your business.
- Do you want your calls transferred through to you, or messages to be taken?
- If you choose to have them take messages, how would you like these sent to you? Via email, SMS, or dropped into your own CRM system?
- Do you want your virtual receptionist to follow a script written by you, or are you happy for them to use their initiative and steer the conversation with the information you have provided.
Why VoiceNation?
Hiring an answering service for your salon can certainly feel overwhelming, but it doesn’t have to be! Here at VoiceNation, we’ll give your business America’s best receptionists to take customers calls and support you and your in-house team. To discuss our pricing packages, call 866-766-5050 today.