Category: Resources for Small Businesses and Entrepreneurs

May 14, 2024

The average cost of a virtual receptionist The cost of a virtual receptionist service depends on many factors. You’ll need to consider the size of your business and how many calls you need your virtual receptionist to answer, as well as if you’re looking for a fully personalized service. The level of support your business… Continue reading How much does a virtual receptionist cost?

When it comes to your small business, first impressions count. However, when it’s only you, or just a small but busy team around you, it can be hard to ensure you’re always available for incoming inquiries. Some businesses just do not require a full-time receptionist, or might not even have the budget or the infrastructure… Continue reading How to choose the best virtual receptionist service for your small business

April 17, 2024

Intelligent call routing (ICR) is a type of call routing system which uses technology to sort incoming calls into a queue or assigns them to a particular agent based on specific criteria input by the system owners. Many systems like this present options to callers, which help direct them to the right person or filter… Continue reading What is intelligent call routing?

April 11, 2024

It doesn’t matter what industry you work in, if you handle a lot of calls on a regular basis, then you know that making sure you answer each of them as quickly as possible is vital for your business’s customer service reputation. Of course, if you only run a small business, then you’re probably also… Continue reading What is round robin call routing for businesses?

March 27, 2024

The importance of first impressions in customer service Customer service is one of the most important elements of any business. The relationships you create with your customers has a direct effect on the success of a company as their interactions with your employees will set the tone for the kind of business you are. Keep… Continue reading Good First Impressions in Customer Service

Let’s face it, if you’ve ever had to work in an office or business environment, then you’ve almost certainly heard your fair share of unique and ‘interesting’ corporate jargon being thrown your way. And if that’s the case, then you’re not alone – because it turns out that distinct and never-before-heard corporate chatter is part… Continue reading Corporate jargon busting: is business terminology actually helpful?

March 20, 2024

If you’re a business that handles plenty of calls on a regular basis, then you know how hectic things can get on those busy days. Fortunately, thanks to the wonders of modern technology, AI is now more than capable of giving you a hand in these trying times. But if you’ve never dabbled in AI… Continue reading What is an AI answering service?

March 14, 2024

We all know how important it is that calls get to the right person and that they do so in a timely manner. Call routing is an awesome feature that organizes incoming calls into queues and directs them to the relevant person based on predetermined criteria – just one of many features which can help… Continue reading What is call routing for businesses?

March 06, 2024

What is a receptionist? The job of a receptionist is to be a brand ambassador, deliver amazing first impressions on your behalf and keep customers coming back. They’re crucial to every business they operate within, as they’re the first voice or face a prospective customer, candidate or supplier hears or sees.  Receptionist vs virtual receptionist… Continue reading Admin Assistant vs Receptionist: what’s the difference?

February 29, 2024

If you believe first impressions count, a Virtual Secretary Service might just be what your business is looking for. A Virtual Secretary Service makes it easy for your customers to contact your business, as your virtual receptionist is always available to take their call. This ultimately means that you are capturing all new inquiries and… Continue reading Why use a Virtual Secretary Service?