Category: Resources for Small Businesses and Entrepreneurs

August 28, 2024

It can take just one bad review from a customer to outweigh multiple good ones, so keeping an eye on your customer service is crucial. To stand out from the crowd, your business needs to deliver exceptional customer service, ensuring happy and loyal customers that are ready to recommend your business to family and friends.… Continue reading What is a customer service audit?

August 26, 2024

Many customers have high expectations, so maintaining professionalism throughout a phone call is important. This can sometimes be difficult if you have a frustrated caller, however, ending a phone call professionally will bring the call to a conclusion, enhance the customer experience and result in high customer satisfaction. There are many techniques a customer service… Continue reading How to end a phone call professionally

August 21, 2024

With more than one in five US adults living with mental illness, the number of those seeking access to mental health services is higher than ever. All this increased call volume can lead to missed calls and dissatisfied customers ready to go elsewhere. That’s where a mental health answering service comes in. In this blog,… Continue reading The benefits of a mental health answering service

August 19, 2024

Learning to de-escalate callers is an essential skill in the customer service industry. There are many reasons why a client may be upset, there could be something wrong with the product or service, or they could just be having a bad day. Every customer service agent will experience angry callers and when the situation occurs,… Continue reading Top customer service de-escalation techniques for calmer calls

August 07, 2024

Every missed call could be a missed opportunity. However, maintaining an in-house receptionist can be expensive for some businesses, especially those with smaller teams or fluctuating call volumes. This is where a live answering service can help. They give you trained receptionists, available to answer your calls during peak periods, after hours, or even 24/7,… Continue reading How much does a live answering service cost?

July 24, 2024

If you’re considering a legal answering service for your law firm, you are not alone. With over 425,000 firms practicing in the US, it’s vital that yours goes the extra mile for its prospective clients. Dedicated answering services for law firms are the answer. Before enhancing your business with a legal answering service, though, it’s… Continue reading The Lawyers’ Guide to Answering Service

July 23, 2024

It’s no secret that medical practices receive a high volume of calls daily, ranging from appointment requests to urgent health concerns. While many inquiries can be addressed during regular practice hours, patients tied up with work or other commitments might struggle to reach you. This is where an after-hours answering service can be a game-changer… Continue reading Does my medical practice need an after-hours answering service?

June 24, 2024

If you work in the world of business, then you’re probably very familiar with having to board a plane every so often in order to make those essential work trips to the other side of the country or abroad. And it also means that you’re probably very familiar with just how stressful some of these… Continue reading Which US airports are best for business travelers?

Let’s face it, at the end of the day, we’d all like to be more productive at work. Whether it’s tracking those long email chains or blocking out essential time in the day for vitally important meetings, in the busy working world, letting your hours slip away unnoticed can be all too easy. The good… Continue reading Improving productivity: Your guide to the best productivity apps

In today’s fast-paced healthcare industry, the efficient management of patient appointments, inquiries and administrative tasks is critical to delivering high quality care. There are more patients calling outside of office hours, and medical practices need to think about how they can be more available for these callers during untraditional opening times. In this article, we… Continue reading Why hire a virtual receptionist for your medical practice?