November 09, 2022
Live Chat Integration for Your WebsiteLive chat integration on a website or app has become a popular customer service tool that businesses can use as an alternative to email and phone support. It’s similar to instant messaging apps on social media channels that people use daily and allows for users to carry on rich conversations across your website, mobile site,… Continue reading Live Chat Integration for Your Website
It’s inevitable that when you sell products, you’ll have some customers who need return help. Live chat services can help vastly speed up the processing of returned products as well as make these unsatisfied customers happier. After all, if customers are buying your products online, it’s likely that they’ll return to your website when they… Continue reading Offering Return Help by Live Chat to Boost Customer Satisfaction
As we’re sure you’re aware, online chat has become an increasingly popular form of communication in terms of customer service options for businesses in all industries. Not only does it provide customers with an easy and intuitive way of contacting a company, but it gives businesses the ability to outsource this work while maintaining chat… Continue reading Live chat vs. asynchronous chat: Which is better?
With the rise of different forms of technology, customer service has moved into multiple communication channels to offer benefits to the customer. Live chat and voice support are the two most obvious options for on-demand customer service that customers consistently use again and again. If you’re trying to determine how to choose which type of… Continue reading Live Chat Support vs. Voice Support
Should you provide customer support through a live chat box on your website, or should you use a call center to provide support by phone? It doesn’t have to be an either-or proposition, but exploring the different benefits of using live chat vs. a call center can help you get a better handle on the… Continue reading Live Chat vs. Call Center: Which Is Right for You?
October 26, 2022
How to talk to customers in person, over the phone, and onlineAny good business owner knows that making the right first impression can count for a lot with customers. After all, your business’s initial conversation with a client is what establishes the foundation for the relationship they’ll have with your service. And bad customer service can be hugely detrimental to your small business. Therefore, no matter… Continue reading How to talk to customers in person, over the phone, and online
September 28, 2022
What is a Virtual Office?A Virtual Office is a service for entrepreneurs and companies that offers the benefits of an actual office, but without a physical address. This service aims to provide office-related services for both businesses and customers from a remote setting. It’s an easy way to save on the costs of owning a physical office space, especially… Continue reading What is a Virtual Office?
September 21, 2022
Who Loves Working from Home – and Who Hates it?The COVID-19 pandemic brought unprecedented changes in the way people work, with many initially being forced to work entirely from home. But, after two years, remote working has become the new normal, and while some people have fully embraced it, others prefer traditional office working. This is also the case with regions and nations –… Continue reading Who Loves Working from Home – and Who Hates it?
August 31, 2022
Phone Answering TipsWhen it comes to interacting with your customers, both new and returning, most of your work is done over the phone. Whether it’s texting or calling, it’s important to pay attention to what you say to your customer, as well as how you say it. Phone calls are usually where first impressions of your business… Continue reading Phone Answering Tips
August 24, 2022
What Soft Skills and Qualities Are Important for a Receptionist?Important skills and qualities a receptionist must have As any busy business knows, having a good receptionist can be an absolute lifesaver. From capturing every call that comes your business’s way to ensuring bookings and appointments are monitored correctly, the many essential skills of a receptionist are highly sought after. Of course, this means… Continue reading What Soft Skills and Qualities Are Important for a Receptionist?
Good impressions are only a call away. With VoiceNation in your corner, you can rest easy knowing your callers are getting the personalized attention they deserve.
From large metro areas to more rural cities,
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