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Growing Your Business, Beyond the Call

Resources for Small Businesses and Entrepreneurs

May 8, 2019

As a medical professional, time is your most precious resource. Of course, there never seems to be enough of it. As much as your patients might wish you were available 24/7, you do need to sleep and eat sometimes. Supplementing your practice’s staff with a professional medical answering service can help you provide the care your

May 8, 2019

If you are building your own law firm, you already know how competitive the legal marketplace can be. That’s something you no doubt learned as you were choosing the practice areas where you plan to focus most of your firm’s energy and researched the community where you are setting up practice. You have probably also

May 8, 2019

Your patients who call your office outside of business hours are usually doing so because they are in extreme discomfort and pain or are taking care of a friend or family member who is having medical difficulties. They need professional direction and timely assistance, and there is no better way of accomplishing that than

May 8, 2019

Illness rarely arrives with convenient timing, and your patients’ medical questions will not always come during business hours. Unless your medical practice is open 24/7, you might think you have little choice but to leave some patients hanging when you are closed. However, there is a way to provide exemplary service all through the

May 8, 2019

People like to feel that their time is valued, especially when they are trying to reserve dental appointments for their oral health. If you frequently have your patients wait on hold, or if they get sent to voicemail instead of talking to a real person, you are likely to lose their loyalty. In fact,

May 8, 2019

When it comes to legal services, availability is a major key to success. If a client can’t get a hold of someone at your law firm at the most convenient time for them to talk, they’ll likely call someone else. There are several ways to solve this problem, but many attorneys are choosing to

May 8, 2019

If you manage a law firm, you know the choices you make about how to handle your day-to-day office management have a profound effect on both your ability to take care of your clients and the number of referrals you have coming in. Choices like which answering service to use, where to locate your offices, and

May 8, 2019

Doctor’s offices can’t hire just any old medical answering service to handle their incoming calls. There are so many specific concerns that staff members must take into account — HIPAA is just one — that the level of training for telephone agents can be highly specialized. So when it comes to selecting from among all the

May 8, 2019

The benefits of hiring an answering service for your medical practice are numerous and robust. You can dramatically increase your patients’ satisfaction rates without losing money to more salaries and overhead. If you have decided you want to reap the rewards of a medical answering service, then be sure to choose one with operators who

May 8, 2019

The law has turned into a competitive profession over the last couple of decades as the number of legal firms booms nationally, but there has also been a corresponding boom in opportunity as more and more companies and people become better educated about when they need legal services and how to connect to them.