Category: Resources for Small Businesses and Entrepreneurs

November 09, 2022

Customer support can come in many forms, but some are clearly much more user-friendly than others. One tool for providing customer service that’s becoming increasingly popular is live chat support, and it’s not hard to see why. Live chat support is similar to messaging services in that customers can type out their questions on their phone… Continue reading How Does Live Chat Customer Service Work?

Every business knows that finding new customers is crucial for success. Equally as important, however, is retaining them and fostering brand loyalty. This is how companies ensure that their business continues to grow and flourish over time. One of the most effective ways of making this happen is through the use of live chat services… Continue reading Why Live Chat Is Important to the Customer Service Experience

For many people whose business regularly works over the phone, outbound call services are an ideal way to attract new clients, increase brand interest, expand accounts, and drive sales. Not only that, but they’re ideal for assisting in bill payments that might still be outstanding. In fact, combining an outbound call service and billing services… Continue reading The benefits of using an outbound call service

Shipping and logistics businesses often have more moving parts in their day-to-day operations than nearly any other industry in the world. Between transporting each individual piece of cargo, updating schedules, collecting payments, and many other tasks, it’s a fast-paced business that demands a constant flow of communication and information. That’s where an outbound call service… Continue reading Outbound Call Service and Logistics Businesses

Live chat integration on a website or app has become a popular customer service tool that businesses can use as an alternative to email and phone support. It’s similar to instant messaging apps on social media channels that people use daily and allows for users to carry on rich conversations across your website, mobile site,… Continue reading Live Chat Integration for Your Website

It doesn’t matter what sort of products you produce or sell, or what industry you work in, at the end of the day, product returns are going to be an inevitable part of your business’s workday. Of course, this is in no way indicative of the quality of your products. Returns like this are just… Continue reading How live chat can simplify the customer returns process

As we’re sure you’re aware, online chat has become an increasingly popular form of communication in terms of customer service options for businesses in all industries. Not only does it provide customers with an easy and intuitive way of contacting a company, but it gives businesses the ability to outsource this work while maintaining chat… Continue reading Live chat vs. asynchronous chat: Which is better?

With the rise of different forms of technology, customer service has moved into multiple communication channels to offer benefits to the customer. Live chat and voice support are the two most obvious options for on-demand customer service that customers consistently use again and again. If you’re trying to determine how to choose which type of… Continue reading Live Chat Support vs. Voice Support

Should you provide customer support through a live chat box on your website, or should you use a call center to provide support by phone? It doesn’t have to be an either-or proposition, but exploring the different benefits of using live chat vs. a call center can help you get a better handle on the… Continue reading Live Chat vs. Call Center: Which Is Right for You?

October 26, 2022

Any good business owner knows that making the right first impression can count for a lot with customers. After all, your business’s initial conversation with a client is what establishes the foundation for the relationship they’ll have with your service. And bad customer service can be hugely detrimental to your small business. Therefore, no matter… Continue reading How to talk to customers in person, over the phone, and online