Category: Resources for Small Businesses and Entrepreneurs

November 09, 2022

As we’re sure you’re aware, online chat has become an increasingly popular form of communication in terms of customer service options for businesses in all industries. Not only does it provide customers with an easy and intuitive way of contacting a company, but it gives businesses the ability to outsource this work while maintaining chat… Continue reading Live chat vs. asynchronous chat: Which is better?

With the rise of different forms of technology, customer service has moved into multiple communication channels to offer benefits to the customer. Live chat and voice support are the two most obvious options for on-demand customer service that customers consistently use again and again. If you’re trying to determine how to choose which type of… Continue reading Live Chat Support vs. Voice Support

Should you provide customer support through a live chat box on your website, or should you use a call center to provide support by phone? It doesn’t have to be an either-or proposition, but exploring the different benefits of using live chat vs. a call center can help you get a better handle on the… Continue reading Live Chat vs. Call Center: Which Is Right for You?

October 26, 2022

Any good business owner knows that making the right first impression can count for a lot with customers. After all, your business’s initial conversation with a client is what establishes the foundation for the relationship they’ll have with your service. And bad customer service can be hugely detrimental to your small business. Therefore, no matter… Continue reading How to talk to customers in person, over the phone, and online

September 28, 2022

When you think of an office setup, your mind is almost certainly drawn to either the classic cubicle arrangement of old or the open plan layout that is so common to many modern collaborative workspaces today. Unfortunately, one thing that hasn’t changed over time is the price of office spaces. Simply put, they’re expensive, and… Continue reading What is a virtual office?

September 21, 2022

 The COVID-19 pandemic brought unprecedented changes in the way people work, with many initially being forced to work entirely from home. But, after two years, remote working has become the new normal, and while some people have fully embraced it, others prefer traditional office working. This is also the case with regions and nations –… Continue reading Who Loves Working from Home – and Who Hates it?

August 31, 2022

When it comes to interacting with your customers, both new and returning, most of your work is done over the phone. Whether it’s texting or calling, it’s important to pay attention to what you say to your customer, as well as how you say it. Phone calls are usually where first impressions of your business… Continue reading Phone Answering Tips

August 24, 2022

As any busy business knows, having a good receptionist can be an absolute lifesaver. From capturing every call that comes your business’s way to ensuring bookings and appointments are monitored correctly, the many essential skills of a receptionist are highly sought after. Of course, this means that you need to be careful when hiring someone… Continue reading What Soft Skills and Qualities Are Important for a Receptionist?

August 08, 2022

If you’ve ever discussed your sleep habits with someone before, you’ve probably walked away from the conversation with the diagnosis of “early bird” or “night owl.” These terms get tossed around quite frequently, with “early bird” going to those who function best in the earlier hours of the day and “night owl” referring to those… Continue reading Adapting jobs to fit people’s sleep chronotypes

Here at VoiceNation we know how difficult running a brand-new start-up can be. From figuring out where to get started to planning on how to cover important elements like marketing, finance, and customer service, small business owners have a lot on their plates. That’s why we’ve cultivated a collection of 10 excellent videos that you… Continue reading Top 10 videos for small business owners