Live Chat Integration for Your Website

Adam Alred • 09 Nov 2022 • 2 min read

Live chat integration on a website or app has become a popular customer service tool that businesses can use as an alternative to email and phone support. It’s similar to instant messaging apps on social media channels that people use daily and allows for users to carry on rich conversations across your website, mobile site, and social media profiles. Live chat service allows for faster problem-solving in real-time, and can even offer proactive service to increase engagement on your website. Your customers expect convenience, speed, and personalization at the drop of a hat, and a live chat system can provide that easily. It’s a win for customers because live chat support allows for quick responses, and it’s also a win for customer service agents, who can often help multiple people at once without sacrificing the quality of service.

Why Should You Integrate Live Chat Into Your Website or App?

Live chat support tends to have a higher satisfaction rating with customers, and it can be used for just about anything that phone support can do, such as answering questions, scheduling appointments, or making sales. It’s particularly useful for quick questions that can be answered without needing to ask for more information from the customer, as it can deliver these answers without any time wasted. Agents can also guide customers toward the products they’re looking for and process their orders.

It’s also particularly useful to add live chat integration to a website if your business caters to a younger demographic. Younger people greatly prefer using live chat integration rather than talking on the phone. Live chat lets you meet your customers where they’re most comfortable, and that can help to create more loyal customers who will buy from you again and again.

Live chat support is also available whenever your customers need it, not just during the typical business hours in your time zone. VoiceNation’s live chat service is available 24/7/365, so no matter where your customers are located or when they think of reaching out to you, you can be there for them.

Need Help With Live Chat Support?

If you’re thinking of adding live chat integration to a website, you don’t need to be intimidated by the process. At VoiceNation, we’re known for providing top-quality customer support, and that includes our own customers. Contact us today and we’ll walk you through everything you need to know and help you get set up with a free trial of our live chat service, our live call answering service, or both. Try our services out for a week and we know you’ll find yourself wondering how you went so long without us!

By Adam Alred

VP of IT @ VoiceNation