May 26, 2009 — U.S. businesses are turning to outsourcing to increase profits and revenue. The benefits made possible by outsourced technology, like VoiceNation’s live answering service and business continuity service, are leading the way to their success. Non-profit organizations, such as Global Tribe, also witness the positive impact that outsourcing has on their ability to make a difference.
Businesses that outsource administrative communication can potentially lower their expenses, boost productivity, and promote success. Many companies rely on hiring in-house customer support representatives to answer calls received during after-hours, weekends, holidays or times of natural disaster. This can become a very large and hard to manage expense.
VoiceNation offers companies affordable live answering services or business continuity solutions that provide outstanding customer support for their callers at a fraction of the cost of hiring employees. These services can be the perfect solution to eliminating high costs for daily wages and benefits. Additionally, managers can focus their time and attention on the company’s immediate needs rather than supervising a team of employees.
Studies show that 32% of business outsourcing is devoted to administrative services including customer call centers or secretarial work, whereas; 28% is for IT services, 15% for Human Resources, 14% for sales and marketing, and 11% for financial services.
Non-profit organizations have seen the benefits of VoiceNation’s services after implementing them into their plans for handling donations and calls from supporters. Robert Michaels, Executive Director for Global Tribe happily reports, “As a non-profit organization, VoiceNation has offered an opportunity to save money and not lose the quality of service we require when receiving calls from our supporters. The right personal touch and fast call notification is an important factor in donor relations. We appreciate their help.”
To learn more about VoiceNation’s services and you can use outsourcing to your benefit, please contact a sales representative at 1.866.766.5050 ext. 2 or visit www.voicenation.com.
For more information, contact:
Graham C. Taylor
Media Relations
1.866.766.5050, ext. 150
About VoiceNation:
VoiceNation defines itself as what’s next in voice communications, enabling businesses of all sizes to compete in the marketplace as a Fortune 500 organization. The company’s hosted platform offers all the features of a corporate PBX at a fraction of the cost or complexity of traditional technology. VoiceNation offers companies a reliable outsourced voice platform, local number availability, voicemail, and live answering services, as well as robust disaster recovery services. VoiceNation is proud to serve well-respected clients throughout the United States, including Blue Cross/Blue Shield, Dell, and AIG. For more information on their products and company please visit www.voicenation.com.