VoiceNation Supports OnlyOne Customers
Atlanta, GA – June 19, 2006 —
VoiceNation, the nation’s premier provider of outsourced voice telephony and disaster recovery solutions, today announced the migration of a large portion of customers into their system from OnlyOne®, a leading provider of single-number business communications. The intention is to deliver a broader range of services combined with a seamless transition.
“VoiceNation signs dozens of resellers each month, and we are privileged to be a supplier of choice in this industry,” says Jay Reeder, CEO of VoiceNation. “The fact that OnlyOne chose VoiceNation to support their customers underscores the value that we bring to the voice services market.”
Warren Carter, founder of OnlyOne, believes that VoiceNation is the only provider that has the capability to maintain the accepted management methods for OnlyOne’s current subscribers, while building a profitable relationship for all involved. “We knew we could build a long-term relationship with VoiceNation; that they were an organization with which we could synchronize our mission,” said Carter. “With VoiceNation, we’re able to maximize our flexibility in meeting the needs of our customers. We can offer them the exact same experience they’re used to, or raise the game to a whole new level. At the end of the day, it’s the customer who becomes king.”
Bill Kirk, Managing Partner for OnlyOne, reinforced this idea stating, “We needed greater resources to completely build out a national footprint for our business. We needed to find an established service provider with a stellar reputation, and we needed a platform where we could port our customers without disruption or hassle. We wanted our customers to gain solid value from the transition, and we wanted to maintain firm control over our customer relationships. Basically, we wanted it all. And VoiceNation was the only one that could deliver.”
VoiceNation, utilizing their personal communications assistant technology, was able to precisely duplicate OnlyOne’s offering, so that there is practically no learning curve for the customers during the migration process. Keystrokes, prompts and programmed speed dials remain the same. The ability to make a “snapshot” of OnlyOne’s system is creating a painless transition that the customers can appreciate.
“OnlyOne delivers a total communications solution for phone, fax and voicemail thru a single phone number,” said Reeder. “We knew that with VoiceNation’s platform reliability, network uptime and technical stability, we could deliver the support that OnlyOne’s Managing Partners needed to maintain their clients’ high level of satisfaction. We understand how important OnlyOne’s customer relationships are, and we wanted to make sure that these customers remain well taken care of.”
The Managing Partners of OnlyOne will maintain complete control of their customer contacts and relationships. As the transition is completed, they will be able to access the enhanced billing functionality of VoiceNation, and their customers will gain access to a wider range of front-end tools, such as inbound caller look-up, to customize the user experience. “So far, I have ported over 400 customers completely to the new system. I have not heard much feedback from these clients,” said Kirk. “In an industry where the only time you receive feedback is when something has gone wrong, this is definitely a good thing. And it has definitely boosted my confidence level moving forward.”
Jay Reeder feels that the OnlyOne model demonstrates what VoiceNation can accomplish for every company declaring, “Our approach scales to any size and type of organization. We can provide the back-end architecture to meet almost any kind of market demand for voice communications. If you are in the business of selling voice, or would like to be, VoiceNation can put together a package to raise the bar on what you’re offering.”
VoiceNation is currently expanding its pool of talented agents and resellers.
VoiceNation, America’s leader in virtual PBX and voicemail was founded in 2002 by President Jay Reeder and opened their Next Generation call centers in 2009. The company has grown to serve more than 40,000 customers including FEMA, Blue Cross/Blue Shield, Dell, AIG and the U.S. Coast Guard. They leverage the very latest in proprietary technology solutions in order to deliver quality call answering services at the lowest cost to their customers. To learn more about VoiceNation and their services, please visit http://www.voicenation.com/.
For more information, contact:
Graham C. Taylor
1.866.766.5050, ext. 150