Small business owners face the challenge every year of balancing time off for their employee’s with maintaining customer service levels for their customers. It’s a difficult thing to do when most small businesses operate with less than ten employees. In today’s competitive market it’s too risky for a small business to just close up shop for a few days and not have anyone there to take customer calls and respond to emails. Just sending callers to a voicemail when you aren’t in the office doesn’t cut it anymore. The market is too competitive.
In a recent survey of over ten thousand consumers, 3 out of 4 people said they hang up and dial the next company if they get a voicemail. A wake up call to those who still think it’s acceptable to use an answering machine outside normal business hours.
Businesses that cut corners in customer service can end up paying a far greater price in other ways. A customer who calls a business and gets a busy signal, voicemail or their call doesn’t get answered, is going to take their money elsewhere.
So, how do the smart small business owners of America manage to keep their businesses running while they’re enjoying the holidays with their loved ones? Answering service providers like VoiceNation have become a popular partner to businesses who need this sort of continuity whether it’s a long holiday weekend, after hours, weekends or overflow during normal office hours.
VoiceNation offers the very latest call technology to those who demand twenty-four hour phone support. Calls can be redirected and messages can be delivered by email or text message. All of this is offered at VoiceNation’s “pricing made simple” rates that are unbeatable in the call center industry.
Small business owners not only rely on live answering services during the holiday season, they continue to use them throughout the year, allowing them and their families to enjoy much earned vacation time together at any time that suits them.
Jay Reeder, founder and CEO of VoiceNation, states, “VoiceNation is ready to lift the burden of being available 24/7 from the shoulders of America’s small business owners. We can not only allow them much needed holiday time, but also help ensure that they remain profitable at this challenging time of year.”
VoiceNation, America’s leader in virtual PBX and voicemail was founded in 2002 by President Jay Reeder and opened their Next Generation call centers in 2009. The company has grown to serve more than 40,000 customers including FEMA, Blue Cross/Blue Shield, Dell, AIG and the U.S. Coast Guard. They leverage the very latest in proprietary technology solutions in order to deliver quality call answering services at the lowest cost to their customers. To learn more about VoiceNation and their services, please visit http://www.voicenation.com/.