VoiceNation Disaster Recovery Service Saves Federally Regulated Firm Thousands in Daily Fines
Written by Voicenation
Atlanta, GA (PRWEB) April 19, 2007 — VoiceNation, a forward-looking provider of outsourced voicemail and disaster recovery services, announced today another successful trial of their business continuity service, “NextPBX”, in real-world conditions. Tatum LLC, the largest and fastest-growing executive services firm in the United States, recommended deploying NextPBX as part of their plan to protect a client from thousands in potential fines due to catastrophic loss of communication.
“This is just another example of how important having a disaster recovery plan is to an organization’s financial health,” said Jay Reeder, President of VoiceNation. “This is case where staying connected is absolutely essential to a business in a heavily-regulated industry. Failure to receive inbound calls and important documents via fax for this company could be disastrous. I’m just glad our NextPBX is able to prove once again how it is a critical component in any disaster recovery initiative. With a service offering that is so affordable and easy to deploy, I can’t imagine any company exposing themselves to such a complete loss of communication–given all the risk variables present in today’s world.”
In this government regulated industry, it is mandated that research testing reviews must be completed in a certain timeframe. If deadlines are missed, heavy fines can result
Tatum’s more than 700 professionals provide executive services to companies in transition. Their client provides independent reviews of research testing for the pharmaceutical and medical industries–a field where inbound calls and faxes from physicians and other organizations must be received and acted upon in a timely fashion, and where emergency preparedness is especially critical.
Joe Ford, a Tatum Partner and acting CIO for this client, knew this better than anyone. “My initial assessment of their business continuity plan indicated a serious gap for their phone and fax systems, which I knew would not be acceptable,” said Ford. “I engaged VoiceNation as the solution for the client because of the ease of implementation, their proven service in high call volume environments, and the very robust web administrator capabilities. Combine this with unlimited scalability and solid service and support, and I knew I had what I needed for proper emergency preparedness.”
VoiceNation deployed their NextPBX and had virtual pbx system up and running approximately 24 hrs after the contract was signed. This business continuity version of VoiceNation’s NextPBX offering emulated the regular office PBX that was in use, including all functionality and keystroke commands. It is designed to switch over immediately in any emergency, from a full-blown hurricane to a simple equipment failure.
This business continuity technology passed its first test when all wires were pulled from the client’s PBX to simulate an interruption in phone service. The NextPBX engaged and inbound calls were immediately diverted to VoiceNation’s servers. But the real test came 4 weeks later.
“A local service carrier was performing some work in our office park and inadvertently brought down a substation in the neighborhood,” shares Ford. “The NextPBX kicked in and everyone started getting emails with audio files containing their important voice messages. And they kept receiving important fax documents in the form of PDF attachments. In a real-life, unanticipated, interrupted event, the NextPBX worked like clockwork and kept our client up and running.”
Mr. Ford demonstrated the value of maintaining communications for the client in real, tangible terms. “In this government regulated industry, it is mandated that research testing reviews must be completed in a certain timeframe. If deadlines are missed, heavy fines can result,” relates Ford. He estimates that in the 24-hour period that the phones were down, the client was facing approximately $7,500 in fines if it were not for VoiceNation. “The result is that our client now appreciates the dividends that NextPBX pays in the event of a disaster or outage, and they now appreciate Tatum’s foresight and due diligence in the disaster recovery arena.”
Graham C. Taylor
1.866.766.5050, ext. 150
About Tatum, LLC
Tatum is the largest and fastest-growing executive services firm in the United States, helping companies in transition to accelerate business success and create more value.™ Through more than 30 offices nationwide, Tatum’s 500+ executive partners and principals provide strategic and operating leadership in finance and information technology. Tatum’s uniqueness is in its ability to immediately mobilize and integrate the right leader or leadership team to assess, forecast, plan and oversee any business scenario. Founded in 1993, Tatum is based in Atlanta, Georgia.
VoiceNation, America’s leader in virtual PBX and voicemail was founded in 2002 by President Jay Reeder and opened their Next Generation call centers in 2009. The company has grown to serve more than 40,000 customers including FEMA, Blue Cross/Blue Shield, Dell, AIG and the U.S. Coast Guard. They leverage the very latest in proprietary technology solutions in order to deliver quality call answering services at the lowest cost to their customers. To learn more about VoiceNation and their services, please visit http://www.voicenation.com/. .