January 8, 2016 BUFORD, GA — Eric Schurke, Director of Operations at VoiceNation, the industry leader in live answering and virtual receptionist services, will be a special guest speaker during Asterisk World, a part of the annual IT Expo, which will be held January 25-28, 2016 at the Greater Ft. Lauderdale/Broward County Convention Center, Fort Lauderdale, Florida.
Asterisk World is focused on Asterisk business users and potential users who are interested in getting more in depth experience with Asterisk, and who also want to learn more from Asterisk adopters and see what’s happening in the Asterisk market. On Thursday, January 28th, Schurke will share VoiceNation’s Asterisk story and use of the software to build their revolutionary open source answering service software, OpenAnswer.
In his presentation entitled “OpenAnswer: A Case Study on the Power of Open Source,” Schurke will discuss how VoiceNation developed OpenAnswer to help evolve the industry away from the proprietary existing solutions that charge per seat and require binding contracts. He will also share the OpenAnswer early adopter success story of Georgia CALLS, a unique 501(c)3 non-profit helping high-risk, returning citizens make a successful transition from incarceration back into society as business entrepreneurs. Georgia CALLS has had overwhelming success utilizing OpenAnswer in their on-site call center, which is staffed by Georgia CALLS program participants.
“Through the use of Asterisk, we’ve developed a way for entrepreneurs who would not have been able to start a call center, to have the opportunity to do so at very little cost. OpenAnswer software exponentially increases call center operator efficiency, accuracy, and productivity,” explained Schurke.
Visit VoiceNation at Asterisk World at booth 428 to learn more about VoiceNation’s strategy for OpenAnswer.
The OpenAnswer Solution
Set to make a global impact on the telecommunications industry and businesses worldwide, VoiceNation’s OpenAnswer is intuitive, intelligent open source live answering software that provides the call center industry with a collaborative solution that is freely available to download, install, and modify.
OpenAnswer is built on familiar open source technology like Asterisk, FreePBX, Apache, Linux, PF Sense, SIP and more. The system is designed to increase operator efficiency, accuracy, and productivity. There are no licensing fees and call center owners get unlimited seats and scalability with OpenAnswer. The online documentation at openanswer.org outlines the step-by-step process to get started installing the software, and features need-to-know information and tips on how to configure OpenAnswer to fit your needs.
Registration for Asterisk World is now open. Visit http://www.asterisk-world.com/east/registration.aspx.
For the latest Asterisk World news, updates and information, follow the event on Twitter at @asteriskpbx
VoiceNation is a leading virtual PBX, voicemail, and innovative live answering service provider. Named “Top Provider in Industry” by PC World, the company’s cloud-based virtual phone services offer all the features of a physical PBX at a fraction of the cost or complexity of traditional technology. VoiceNation enables businesses of all sizes to compete in the marketplace as a Fortune 500 company on a small business budget with 24-hour presence management.
Founded in 2002, VoiceNation is a privately-held company that serves more than 50,000 customers including Comedy Central, Delta, Dunkin’ Donuts, Rolls Royce, and StateFarm. The company also provides qualified non-profit, tax-exempt charities with access to voicemail, faxmail and other specialized communication services at reduced cost through their Care2Call outreach program. To learn more about VoiceNation, visit www.voicenation.com.
Digium®, Inc. provides Asterisk® software, telephony hardware, and on-premises and hosted Switchvox business phone systems that deliver enterprise-class Unified Communications (UC) and UC as a Service (UCaaS) solutions at an affordable price. Digium is the creator, primary developer and sponsor of the Asterisk project; the world’s most widely used open source communications software. Asterisk turns an ordinary computer into a feature-rich communications server. A community of more than 80,000 developers and users worldwide uses Asterisk to create VoIP communication solutions in more than 170 countries. Since 1999, Digium has empowered developers to create innovative communications solutions based on open standards and open source software, providing an alternative to proprietary phone systems. Digium Switchvox Cloud and other cloud-based products and services are offered through Digium Cloud Services, LLC, a wholly owned subsidiary of Digium, Inc. Digium’s business communications products are sold through a worldwide network of reseller partners. More information is available at www.digium.com and www.asterisk.org.
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